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<p class="MsoNormal">Howdy nut-users <span style="font-family:Wingdings">J</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Got a problem with nut detecting my UPS.<o:p></o:p></p>
<p class="MsoNormal">Here’s my scenario.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Base platform is a HP ML350 G6.<o:p></o:p></p>
<p class="MsoNormal">UPS is an APC Smart-UPS 1000.<o:p></o:p></p>
<p class="MsoNormal">Base OS is VMware ESXi 5.0 with all current patches.<o:p></o:p></p>
<p class="MsoNormal">I’ve created a virtual machine using the VMWare supplied VMA.<o:p></o:p></p>
<p class="MsoNormal">USB passthrough is configured to pass the UPS through to the VMA.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So I essentially have a SLES 11 (x86_64) server with a USB connected APC Smart-UPS 1000.<o:p></o:p></p>
<p class="MsoNormal">I’ve tested nut installed from package and from source (2.6.5).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here’s the diagnostic detail:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">joavma01:/usr/local/ups/bin # uname -a<o:p></o:p></p>
<p class="MsoNormal">Linux joavma01 2.6.32.54-0.3-default #1 SMP 2012-01-27 17:38:56 +0100 x86_64 x86_64 x86_64 GNU/Linux<o:p></o:p></p>
<p class="MsoNormal">joavma01:/usr/local/ups/bin # lsusb<o:p></o:p></p>
<p class="MsoNormal">Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub<o:p></o:p></p>
<p class="MsoNormal">Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub<o:p></o:p></p>
<p class="MsoNormal">Bus 002 Device 002: ID 051d:0003 American Power Conversion UPS<o:p></o:p></p>
<p class="MsoNormal">Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub<o:p></o:p></p>
<p class="MsoNormal">joavma01:/usr/local/ups/bin # usb-devices<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 6<o:p></o:p></p>
<p class="MsoNormal">D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1<o:p></o:p></p>
<p class="MsoNormal">P: Vendor=1d6b ProdID=0002 Rev=02.06<o:p></o:p></p>
<p class="MsoNormal">S: Manufacturer=Linux 2.6.32.54-0.3-default ehci_hcd<o:p></o:p></p>
<p class="MsoNormal">S: Product=EHCI Host Controller<o:p></o:p></p>
<p class="MsoNormal">S: SerialNumber=0000:02:03.0<o:p></o:p></p>
<p class="MsoNormal">C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA<o:p></o:p></p>
<p class="MsoNormal">I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 2<o:p></o:p></p>
<p class="MsoNormal">D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1<o:p></o:p></p>
<p class="MsoNormal">P: Vendor=1d6b ProdID=0001 Rev=02.06<o:p></o:p></p>
<p class="MsoNormal">S: Manufacturer=Linux 2.6.32.54-0.3-default uhci_hcd<o:p></o:p></p>
<p class="MsoNormal">S: Product=UHCI Host Controller<o:p></o:p></p>
<p class="MsoNormal">S: SerialNumber=0000:02:02.0<o:p></o:p></p>
<p class="MsoNormal">C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA<o:p></o:p></p>
<p class="MsoNormal">I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">T: Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=12 MxCh= 0<o:p></o:p></p>
<p class="MsoNormal">D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1<o:p></o:p></p>
<p class="MsoNormal">P: Vendor=051d ProdID=0003 Rev=01.06<o:p></o:p></p>
<p class="MsoNormal">S: Manufacturer=American Power Conversion<o:p></o:p></p>
<p class="MsoNormal">S: Product=Smart-UPS 1000 FW:UPS 08.3 / ID=18<o:p></o:p></p>
<p class="MsoNormal">S: SerialNumber=AS1235120308<o:p></o:p></p>
<p class="MsoNormal">C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=2mA<o:p></o:p></p>
<p class="MsoNormal">I: If#= 0 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=(none)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">T: Bus=02 Lev=01 Prnt=01 Port=01 Cnt=02 Dev#= 3 Spd=12 MxCh= 7<o:p></o:p></p>
<p class="MsoNormal">D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1<o:p></o:p></p>
<p class="MsoNormal">P: Vendor=0e0f ProdID=0002 Rev=01.00<o:p></o:p></p>
<p class="MsoNormal">S: Product=VMware Virtual USB Hub<o:p></o:p></p>
<p class="MsoNormal">C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA<o:p></o:p></p>
<p class="MsoNormal">I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So we can clearly see the ups on the USB bus <o:p></o:p></p>
<p class="MsoNormal">/usr/local/ups/etc/ups.conf contains<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[apc1000]<o:p></o:p></p>
<p class="MsoNormal"> driver = usbhid-ups<o:p></o:p></p>
<p class="MsoNormal"> port = auto<o:p></o:p></p>
<p class="MsoNormal"> vendorid = 051d<o:p></o:p></p>
<p class="MsoNormal"> desc = "Local APC SmartUPS 1000"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">joavma01:/usr/local/ups/bin # ./usbhid-ups -DDDDD -a apc1000<o:p></o:p></p>
<p class="MsoNormal">Network UPS Tools - Generic HID driver 0.37 (2.6.5)<o:p></o:p></p>
<p class="MsoNormal">USB communication driver 0.31<o:p></o:p></p>
<p class="MsoNormal"> 0.000000 send_to_all: SETINFO driver.parameter.port "auto"<o:p></o:p></p>
<p class="MsoNormal"> 0.000032 send_to_all: SETINFO driver.parameter.vendorid "051d"<o:p></o:p></p>
<p class="MsoNormal"> 0.000050 debug level is '5'<o:p></o:p></p>
<p class="MsoNormal"> 0.000593 upsdrv_initups...<o:p></o:p></p>
<p class="MsoNormal"> 0.026312 Checking device (1D6B/0002) (001/001)<o:p></o:p></p>
<p class="MsoNormal">libusb couldn't open USB device /dev/bus/usb/001/001: Permission denied.<o:p></o:p></p>
<p class="MsoNormal">libusb requires write access to USB device nodes.<o:p></o:p></p>
<p class="MsoNormal"> 0.026492 Failed to open device, skipping. (Permission denied)<o:p></o:p></p>
<p class="MsoNormal"> 0.026499 Checking device (1D6B/0001) (002/001)<o:p></o:p></p>
<p class="MsoNormal">libusb couldn't open USB device /dev/bus/usb/002/001: Permission denied.<o:p></o:p></p>
<p class="MsoNormal">libusb requires write access to USB device nodes.<o:p></o:p></p>
<p class="MsoNormal"> 0.026629 Failed to open device, skipping. (Permission denied)<o:p></o:p></p>
<p class="MsoNormal"> 0.026636 Checking device (051D/0003) (002/002)<o:p></o:p></p>
<p class="MsoNormal"> 1.037912 - VendorID: 051d<o:p></o:p></p>
<p class="MsoNormal"> 1.037931 - ProductID: 0003<o:p></o:p></p>
<p class="MsoNormal"> 1.037935 - Manufacturer: American Power Conversion<o:p></o:p></p>
<p class="MsoNormal"> 1.037939 - Product: Smart-UPS 1000 FW:UPS 08.3 / ID=18<o:p></o:p></p>
<p class="MsoNormal"> 1.037942 - Serial Number: AS1235120308<o:p></o:p></p>
<p class="MsoNormal"> 1.037946 - Bus: 002<o:p></o:p></p>
<p class="MsoNormal"> 1.037949 Trying to match device<o:p></o:p></p>
<p class="MsoNormal"> 1.037970 interrupt pipe disabled (add 'pollonly' flag to 'ups.conf' to get rid of this message)<o:p></o:p></p>
<p class="MsoNormal"> 1.038108 Device matches<o:p></o:p></p>
<p class="MsoNormal"> 1.042263 HID descriptor, method 1: (9 bytes) => 09 21 00 01 21 01 22 03 02<o:p></o:p></p>
<p class="MsoNormal"> 1.042272 i=0, extra[i]=09, extra[i+1]=21<o:p></o:p></p>
<p class="MsoNormal"> 1.042278 HID descriptor, method 2: (9 bytes) => 09 21 00 01 21 01 22 03 02<o:p></o:p></p>
<p class="MsoNormal"> 1.042281 HID descriptor length 515<o:p></o:p></p>
<p class="MsoNormal"> 1.044215 Unable to get Report descriptor: Broken pipe<o:p></o:p></p>
<p class="MsoNormal"> 1.044252 Checking device (0E0F/0002) (002/003)<o:p></o:p></p>
<p class="MsoNormal">libusb couldn't open USB device /dev/bus/usb/002/003: Permission denied.<o:p></o:p></p>
<p class="MsoNormal">libusb requires write access to USB device nodes.<o:p></o:p></p>
<p class="MsoNormal"> 1.044481 Failed to open device, skipping. (Permission denied)<o:p></o:p></p>
<p class="MsoNormal"> 1.044487 No appropriate HID device found<o:p></o:p></p>
<p class="MsoNormal"> 1.044493 No matching HID UPS found<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So ignoring all device except (002/002) since the ups user doesn’t have access to them the problem appears to be:<o:p></o:p></p>
<p class="MsoNormal"> 1.044215 Unable to get Report descriptor: Broken pipe<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Simon<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%">Simon Attwell</span><span style="font-size:12.0pt;line-height:115%"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%">Project Manager / Senior Systems Consultant</span><span style="font-size:12.0pt;line-height:115%"><o:p></o:p></span></p>
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