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<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: ">If you cannot read this properly, please go to this site: <A href="http://3pointe.com.sg/workplace-counselling-for-hr-and-business-managers/">http://3pointe.com.sg/workplace-counselling-for-hr-and-business-managers/</A> </P></DIV></TD></TR>
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<DIV style="FONT-SIZE: 15px; FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-WEIGHT: bold; COLOR: rgb(45,49,126)">27 Nov 2013 - NEW</DIV></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR>
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<TD style="BORDER-TOP: 1px; BORDER-RIGHT: 1px; BORDER-BOTTOM: 1px; BORDER-LEFT: 1px" bgColor=#2d317e><FONT style="FONT-SIZE: 16px; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(255,255,255)">Course Information</FONT></TD></TR>
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<P><B>Date:</B> 27th November 2013</P>
<P><B>Time:</B> 9am to 5pm</P>
<P><B>Venue:</B> Rendezvous Grand Hotel</P>
<P><B>Participant Fees:</B><B><BR></B><SPAN style="COLOR: rgb(255,0,0)"><B>Standard:</B><B> S$S500 Nett (S$200 Nett after PIC grant – Cash Payout Option)</B></SPAN><BR><SPAN style="COLOR: rgb(255,0,0)"><B>Early Bird:</B><B> (by 11 Nov) / Group of 2 or more: S$430 Nett (S$172 Nett after PIC Grant – Cash Payout Option)</B></SPAN></P>
<P><B>Facilitator: Dr Christopher Fong</B></P>
<P><A style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: " href="http://3pointe.com.sg/wp-content/uploads/2013/10/Workplace-Counselling-Techniques.pdf">Click here for registration form</A></P>
<P><B>For further queries, please contact us at:<BR>Email:</B> <A href="mailto:josephine@3pointe.com.sg">josephine@3pointe.com.sg</A> / <A href="mailto:enquiry@3pointe.com.sg">enquiry@3pointe.com.sg</A></P>
<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: "><B>Call us</B>: 9055 9793 (Josephine)</P>
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<DIV style="FONT-SIZE: 18px; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(102,102,102)">Workplace Counselling Techniques – For HR and Business Managers – 27 November 2013 </DIV><BR>
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<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: ">Supervisors often avoid conducting counselling sessions with employees because the supervisors anticipate, sometimes correctly, that the session will be unpleasant. Most individuals simply do not enjoy confronting other individuals with judgments about performance.</P>
<P>As is true of most people, supervisors have a need to be liked by members of the social groups with which they are associated. Counselling can disrupt the personal relationships within such groups. The supervisor often anticipates that this will occur, imagining that the subordinate will react to the session with hostility, or withdraw during the interview into a shell and thereafter ignore the supervisor’s presence except when given direct orders. Such reactions by subordinates are not uncommon, causing the supervisor to avoid the discussion altogether.</P>
<P>Supervisors considering counselling who are uncertain how to proceed or who face what they believe might be a difficult or sensitive issue should not hesitate to seek advice and assistance from their supervisor or personnel or employee relations office. Understanding how to conduct a counselling session will help supervisors feel confident and calm during that meeting and better prepared to handle conflicts or questions that may arise. There are numerous supervisory training courses available which can provide useful skills and tips for communicating with employees.</P>
<P>The above is also very real for HR Managers, who are often called upon to resolve similar issues, and often, counselling is overlooked as an important step leading to the eventual inevitable step of exiting employees, some of whom could have been retained if proper counselling and guidance are provided by HR to the employees and even to the managers.</P></DIV></TD></TR>
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<DIV style="FONT-SIZE: 12px; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(102,102,102)"><A id=2 name=2></A><ARTICLE class="post-753 post type-post status-publish format-standard hentry category-courses category-featured"><SECTION class="entry fix">
<P><SPAN style="COLOR: rgb(51,102,255)"><B>Course Outline</B></SPAN></P>
<P><B>1. Setting the Scene</B></P>
<P>Introduction and Facilitated Discussion</P>
<P>Participant Introductions</P>
<P>Context and Purpose</P>
<P>Objectives</P>
<P>Agenda</P>
<P><B>2. Basic Emotional First-aid</B></P>
<P>Introduction to Emotional support</P>
<P>Process Overview of Support, Assess and refer</P>
<P>Overview of Basic Process of Emotional Support</P>
<P>Emotional Support Skills</P>
<P>Attending Skills (non-verbal)</P>
<P>Active Listening & Interviewing</P>
<P>Basic Counselling Skills</P>
<P>Empathic Listening</P>
<P>Effective Responding</P>
<P>Open Ended Questions and Close Ended Questions</P>
<P>Success Factors</P>
<P><B>3. Identifying Distressed Employees</B></P>
<P>Overview of Basic Assessment</P>
<P>Helping Distressed Employees</P>
<P>Suicide Assessment</P>
<P>Intake Interview</P>
<P>Case Conceptualization</P>
<P><B>4. Referring</B></P>
<P>Overview of Basic Referral and Action Planning</P>
<P><SPAN style="COLOR: rgb(51,102,255)"><B>Learning Outcomes<BR></B></SPAN></P>
<P>At the end of the course, participants will</P>
<P>- learn what emotional support is, the role of counselling and what is expected of session; what can counseling do in a corporate setting.</P>
<P>- acquire knowledge of relevant counselling approaches.</P>
<P>- be able to differentiate between poor listening and active listening.</P>
<P>- acquire verbal skills and effective responding skills, such as probing, paraphrasing, and empathic feedback.</P>
<P>- understand the usefulness of open-ended and close-ended questions, and how to ask questions to achieve objectives.</P>
<P>- learn the signs/symptoms from mental/physical/relational aspects, as well as other psychological and behavioural signs.</P>
<P>- learn the warning signs of suicide and learn what to communicate to employees who may be suicidal.</P>
<P>- learn the processes of gathering information, understanding the problem, setting goals and discussion for recommendation and intervention.</P>
<P><B><SPAN style="COLOR: rgb(51,102,255)">Target Audience</SPAN><BR></B></P>
<P>Managers, HR Managers/Specialists, Line Supervisors & Team Leads. Anyone who has difficulty helping troubled employees and need to provide counselling as an intervention.</P>
<P><SPAN style="COLOR: rgb(51,102,255)"><B>Methodology </B></SPAN></P>
<UL>
<LI>Cast studies</LI>
<LI>Scenario Analysis</LI>
<LI>Mini sharing sessions by trainer</LI></UL>
<P><B><SPAN style="COLOR: rgb(51,102,255)">Learning Materials</SPAN></B></P>
<UL>
<LI>Training Guide</LI>
<LI>Certificate of Completion</LI></UL>
<P>Every participant will also receive a complimentary copy of the book, “Basic Counselling Techniques”. It is rated 4.5 out of 5 stars on Amazon Inc.</P>
<P><A href="http://3pointe.com.sg/wp-content/uploads/2013/10/book.jpg"><IMG class="alignnone size-full wp-image-760" alt=book src="http://3pointe.com.sg/wp-content/uploads/2013/10/book.jpg" width=91 height=130></A></P>
<P><SPAN style="COLOR: rgb(51,102,255)"><B>Participant Fee</B></SPAN></P>
<UL>
<LI>Standard: S$S500 Nett (S$200 Nett after PIC grant – Cash Payout Option)</LI>
<LI>Group of 2 or more: S$430 Nett (S$172 Nett after PIC Grant – Cash Payout Option)</LI></UL>
<P><EM><B>*Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at </B></EM><A href="http://www.iras.gov.sg/irashome/picredit.aspx"><B>http://www.iras.gov.sg/irashome/picredit.aspx</B></A><B></B></P>
<P><SPAN style="COLOR: rgb(51,102,255)"><B>Course Information</B></SPAN></P>
<UL>
<LI>Date: 27 November 2013</LI>
<LI>Time: 9am – 5.30pm</LI>
<LI>Venue: Rendezvous Grand Hotel</LI></UL>
<P><B><SPAN style="COLOR: rgb(51,102,255)">Other information</SPAN><BR></B>2 tea breaks & 1 lunch is provided</P>
<P><B><SPAN style="COLOR: rgb(51,102,255)">About the Trainer</SPAN><BR><SPAN style="COLOR: rgb(0,0,0)">Dr Christopher Fong</SPAN></B></P>
<P><A href="http://3pointe.com.sg/wp-content/uploads/2013/10/Chris-Photo.jpg"><IMG class="alignnone size-full wp-image-761" alt="Chris Photo" src="http://3pointe.com.sg/wp-content/uploads/2013/10/Chris-Photo.jpg" width=122 height=168></A></P>
<P>Trained as a Clinical/Counseling Psychologist and presently Consultant in the Employees Assistance Program(EAP) for several corporations here in Singapore and globally.</P>
<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: ">Specializing in areas of Crisis Intervention and Employees Counselling at the workplace. As an Executive Coach, Christopher trains Senior Executives and management steam to best offer human services skills when needed appropriately.</P>
<P>As a member of the renowned American Psychologist Association (APA), his international portfolio includes advising on advocacy, policy and leadership to the Association. Added to that, traveling all over Greater Asia as a conference speaker and academic lecturer.</P>
<P>He has mentored leaders from organizations like Nestle, Knight Franks, Swire Group (HK), Inter-Continental Hotel Group, UBS, RBS, Symantec, Adobe, Oracle, MacAfee, Barclays, Ministries of Education Singapore, Thailand, Philippines and Hong Kong, Singapore Police Force, Swatch Group, Hong Kong Electric, Hitachi, Immigration Department of Hong Kong, Veolia Water, Japan Tobacco (HK), Search Investment Group Ltd and many more.<BR><SPAN style="TEXT-DECORATION: underline"><BR></SPAN><SPAN style="COLOR: rgb(51,102,255)"><B>Registration</B></SPAN></P>
<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: "><A href="http://3pointe.com.sg/wp-content/uploads/2013/10/Workplace-Counselling-Techniques.pdf"><I style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: ">Registration Form</I></A></P>
<P>** Please email the completed physical form to: workshop@3pointe.com.sg or fax to: 6520 9851</P>
<P><I>For further queries, please contact us at: </I></P>
<P>Email: <A href="mailto:Josephine@3pointe.com.sg">Josephine@3pointe.com.sg</A> / <A href="mailto:Enquiry@3pointe.com.sg">Enquiry@3pointe.com.sg</A></P>
<P style="BORDER-TOP-COLOR: ; BORDER-BOTTOM-COLOR: ; BORDER-RIGHT-COLOR: ; BORDER-LEFT-COLOR: ">Or call us: 9055 9793 (Josephine)</P></SECTION></ARTICLE><!-- .post --></DIV></TD></TR></TBODY></TABLE></TD></TR>
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