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<h1 align="center" style="margin-top: 0; margin-bottom: 0">
<font face="Calibri" color="#FFFFFF" style="font-size: 25pt">Principles
of Total Quality Management</font></h1>
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<p style="margin-top: 0; margin-bottom: 0"><u><b>
<font face="Arial" size="2">Training Date Option 1</font></b></u></p>
<p style="margin-top: 0; margin-bottom: 0"><b>
<font face="Arial" size="2">18 & 19 Sept 2013 (Part 1) (2
days)</font></b></p>
<p style="margin-top: 0; margin-bottom: 0"><b>
<font face="Arial" size="2">22 & 23 Oct 2013 (Part 2) (2
days)</font></b></TD>
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<p style="margin-top: 0; margin-bottom: 0"><u><b>
<font face="Arial" size="2">Training Date Option 2</font></b></u></p>
<p style="margin-top: 0; margin-bottom: 0"><b>
<font face="Arial" size="2">11 - 14 Nov 2013 (4 days)</font></b></TD></TR>
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<p style="margin-top: 0; margin-bottom: 0"><b>
<font face="Arial" size="2"><u>Venue</u>: Kota Permai Golf &
Country Club, Kota Kemuning, Shah Alam, Selangor, Malaysia.</font></b></TD>
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<p style="margin-top: 0; margin-bottom: 0"><b>
<font face="Arial" size="2"><u>Venue</u>: Genting View
Resort, Genting Highlands, Pahang, Malaysia.</font></b></TD></TR>
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Course Overview</font></b></TD></TR>
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<p style="margin-left: 60px;"><font face="Calibri">The
primary focus of our TQM programme is to respond to this
important business community need and to help adults and
working executives who wish to further develop their
careers in quality management. Our programme which is
based on Action Learning Approach and Advanced research
can help you achieve your learning objectives in Total
Quality Management by “LEARNING HOW TO LEARN” The Action
Learning Approach is cognitive learning and
skill-oriented. In the cognitive learning area, there is
an emphasis on integration, organization and application
of advanced and new knowledge. Learning skills emphasize
the use of quality tools and methods to tackle and solve
your own organisation’s problems as well as your own
problems.</font></p>
<p style="margin-left: 60px;"><font face="Calibri">
Experienced trainers help the trainee relate knowledge
and theory to practical applications, and also expand
the frontiers of their knowledge. Successful completion
of our TQM training programme leads to the award of the
Professional Diploma and Post Graduate Diploma majoring
in Total Quality Management.</font></TD>
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<span style="background-color: #3399FF"><font size="5">
<b><span style="font-family: Calibri">Course Outline</span></b></font></span></TD>
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<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<span style="font-family: Calibri; color: black">Section
1 Introduction of TQM</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater></repeater>
<span style="font-family: Calibri; color: black">Section
2 Management Theorists and Gurus</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<span style="font-family: Calibri; color: black">Section
3 Preparation for TQM Implementation</span><repeater><span style="font-family: Calibri"> </span>
</repeater></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<span style="font-family: Calibri; color: black">Section
4 Vision & Goal Management</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<span style="font-family: Calibri; color: black">Section
5 Organisation Change Methodology</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
6 Management Team</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
7 Critical Success Factors for TQM Implementation</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
8 Environment & Management System</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
9 Continual Improvement</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
10 Business Process Re-engineering (BPR)</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
11 Comparison between Kaizen & BPR</span></p>
<p style="font-family: Helvetica, Arial, sans-serif; margin-top: 0px; margin-bottom: 0px; padding: 0px; ">
<repeater>
</repeater>
<span style="font-family: Calibri; color: black">Section
12 Leadership</span><repeater></p>
</repeater>
</TD>
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<b>
<font style="background-color: #3399FF" face="Calibri" size="5">
Who Should Attend?</font></b></TD>
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<span style="font-family: Calibri">Entrepreneurs,
Officers, Secretaries, Administrators, Supervisors,
Executives, Engineers, Managers, Senior Manager, General
Manager, CEO and all those involved in Quality
Management System or individuals wishing to embark on a
career in the field of Quality Management.</span></TD>
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<P align=center>
<FONT size=5 color="#e5e5e5" face="Calibri">
<SPAN
style="BACKGROUND-COLOR: #000000; FONT-WEIGHT: 700">100% HRDF Claimable
under SBL Fund</SPAN></FONT></P></TD></TR>
<TR>
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<P align=center style="margin-top: 0; margin-bottom: 0"><SPAN
style="FONT-FAMILY: Arial; FONT-WEIGHT: 700"><FONT
size=4>Contact Us</FONT></SPAN></P>
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<p align="center" style="margin-top: 0; margin-bottom: 0"><REPEATER> </REPEATER>
<REPEATER> </REPEATER>
<B>
<SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: Arial">
<FONT
size=2>CAMBRIDGE TRAINING SDN
BHD (802080-M)</FONT></SPAN></B></p>
<p align="center" style="margin-top: 0; margin-bottom: 0">
<SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: Arial; font-weight:700"
lang=FI><FONT size=2>Mr KH Tan - </FONT></SPAN>
<span style="font-family: Arial; font-style: normal; font-variant: normal; font-weight: 700; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255)">
<font size="2">012-200 3273 |
</font></span>
<SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: Arial; font-weight:700"
lang=FI><FONT size=2>Ms YY Lee - </FONT></SPAN>
<span style="font-family: Arial; font-style: normal; font-variant: normal; font-weight: 700; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255)">
<font size="2">016-9763679</font></span></p>
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<SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: Arial">
<FONT
size=2>Office: 03-6241 5211 Fax: 03-6259
5455</FONT></SPAN></P>
<P
style="margin-top:0; margin-bottom:0"
class=MsoNormal align=center><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: Arial"
lang=FR><FONT size=2>Email:
<a href="mailto:training@cammgnt.com">
training@cammgnt.com</a> </FONT></SPAN></P>
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<P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"
align=center><FONT face=Arial size="1">Anti-SPAM Policy
Disclaimer: Mail cannot be considered spam as long
as we include contact information and a remove
link for removal from this mailing list. If this
e-mail is unsolicited, please accept our
apologies. <BR>Note: This email is only for our
potential clients. If you have accidentally
received this, please accept our deepest
apologies. To choose not to receive future
emails from us, simply click here to </FONT>
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<a href="mailto:unsubscribe@ctrainingsb.com?subject=Unsubscribe - TQM1">Unsubscribe.</a></font></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><!--/content section --></TD></TR></TBODY></TABLE><!--footer --><!--footer --><!--break -->
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