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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='background:#F4F5F9;padding:9.0pt 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=480 style='width:5.0in'><tr><td valign=top style='background:#CCCCCC;padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr style='height:.6pt'><td style='background:#DDE2CC;padding:0in 0in 0in 0in;height:.6pt'><p class=MsoNormal style='line-height:0%'><img width=1 height=1 id="Picture_x0020_1" src="cid:image002.gif@01D0872A.EB50C660" alt="cid:5402275866-1"><o:p></o:p></p></td></tr><tr><td valign=top style='background:white;padding:7.5pt 11.25pt 7.5pt 11.25pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="66%" style='width:66.0%;padding:0in 0in 0in 0in'><p style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:20.0pt;font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Best Practices In Multi Shift Operations</span></b><span style='font-size:26.5pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p></td><td width="34%" style='width:34.0%;padding:0in 0in 0in 0in'><p class=MsoNoSpacing align=right style='margin:0in;margin-bottom:.0001pt;text-align:right'><b><span style='font-size:10.0pt;font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>3 Full Days<o:p></o:p></span></b></p><p class=MsoNoSpacing align=right style='margin:0in;margin-bottom:.0001pt;text-align:right'><b><span style='font-size:10.0pt;font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>Wednesday, 10 June 15</span></b><o:p></o:p></p><p class=MsoNoSpacing align=right style='margin:0in;margin-bottom:.0001pt;text-align:right'><b><span lang=EN-ZA style='font-size:10.0pt;font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>@ O.R. Tambo Protea Hotel, JHB</span></b><o:p></o:p></p></td></tr></table><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>Training Course<o:p></o:p></span></b></p></td></tr><tr style='height:.6pt'><td style='background:#DDE2CC;padding:0in 0in 0in 0in;height:.6pt'><p class=MsoNormal style='line-height:0%'><img width=1 height=1 id="Picture_x0020_2" src="cid:image002.gif@01D0872A.EB50C660" alt="cid:5402275866-1"><o:p></o:p></p></td></tr><tr><td valign=top style='background:#F3F3F3;padding:0in 11.25pt 11.25pt 11.25pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="98%" valign=top style='width:98.0%;padding:0in 11.25pt 7.5pt 0in'><p class=MsoNormal style='margin-bottom:8.0pt'><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";color:#0080FF;mso-fareast-language:EN-ZA'>Ensure Safe & Efficient Operations</span></b><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'><o:p></o:p></span></b></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Understand the issues associated with 24/7 shift operation<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Identify strategies to deal with the issues<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Explore alternative shift schedules that reduce costs and improve job satisfaction<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Learn what has worked - and what hasn’t - at other plants<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Develop effective shift supervisors<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Benchmark your performance against that of world-class facilities<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";mso-fareast-language:EN-ZA'>• Create an Action Plan for continuous improvement back at work</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span class=MsoHyperlink><span style='font-size:13.0pt;font-family:"Georgia","serif";color:white;border:solid #3366FF 6.0pt;padding:0in;background:#3366FF;text-decoration:none'>What</span></span><span style='font-size:13.0pt;font-family:"Georgia","serif";color:white;border:solid #3366FF 6.0pt;padding:0in;background:#3366FF'> You Will Learn</span><o:p></o:p></p></td><td width="2%" style='width:2.0%;padding:0in 0in 0in 0in'></td></tr></table></td></tr><tr style='height:.6pt'><td style='background:#DDE2CC;padding:0in 0in 0in 0in;height:.6pt'><p class=MsoNormal style='line-height:0%'><img width=1 height=1 id="Picture_x0020_3" src="cid:image002.gif@01D0872A.EB50C660" alt="cid:5402275866-1"><o:p></o:p></p></td></tr><tr><td valign=top style='background:white;padding:7.5pt 15.75pt 11.25pt 15.75pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:0in 15.0pt 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=178 style='width:133.5pt'><tr><td width=142 style='width:106.2pt;padding:0in 0in 0in 0in'></td></tr><tr><td style='background:#F3F3F3;padding:7.5pt 7.5pt 7.5pt 7.5pt'><p class=MsoNormal style='margin-bottom:8.0pt;mso-line-height-alt:12.0pt'><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";color:#0080FF;mso-fareast-language:EN-ZA'>Who Should Attend?</span></b><span style='color:#333333'><o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Plant and Operations Managers<o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Production Engineers<o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Shift Supervisors<o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Senior Operators <o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Quality, Maintenance<o:p></o:p></span></p><p class=MsoNoSpacing style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in;line-height:105%'><span style='font-family:Symbol;color:black;mso-fareast-language:EN-ZA'>·</span><span style='font-size:7.0pt;line-height:105%;color:black;mso-fareast-language:EN-ZA'> </span><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>HR managers and training managers who have responsibility for shift personnel.</span><span style='font-size:14.0pt;line-height:105%;font-family:"Segoe UI Semilight","sans-serif";color:#333333;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:8.0pt;line-height:12.0pt'><span style='color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:8.0pt;line-height:12.0pt'><span style='color:#333333'> </span><a href="mailto:admin@matebeletraining.co.za?subject=Book%20Me"><span style='font-size:10.0pt;font-family:"Georgia","serif";color:white;border:solid #3366FF 4.5pt;padding:0in;background:#3366FF;text-decoration:none'>Book Now</span></a><span style='color:#333333'><o:p></o:p></span></p></td></tr></table></td><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:0in 0in 0in 0in'></td></tr><tr><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt'><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt;line-height:30.0pt'><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";color:#0080FF;mso-fareast-language:EN-ZA'>The Course<o:p></o:p></span></b></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>Process industries are highly competitive. There are significant pressures to reduced costs whilst continuously improving the quality of service to customers. In order to compete successfully, 24-hour operations must achieve the highest possible standards at all times.<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working. However, a multiple-shift operation poses a challenge because of the potential for disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents together with operational problems such as reduced throughput and increased levels of waste. Operating multiple shifts can be like running several different companies at the same time. Each change of shift brings a new team of people with different skills, attitudes and objectives.</span><o:p></o:p></p><p style='line-height:12.0pt'><a href="mailto:admin@matebeletraining.co.za?subject=Request%20A%20Detailed%20Brochure"><span style='font-size:10.0pt;font-family:"Georgia","serif";color:white;border:solid #3366FF 4.5pt;padding:0in;background:#3366FF;text-decoration:none'>Request A Detailed Brochure</span></a><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p></o:p></span></p></td></tr></table></td></tr></table><p class=MsoNormal><span style='display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=563 style='width:422.25pt'><tr><td valign=top style='padding:0in 9.75pt 0in 0in'></td><td valign=top style='padding:0in 9.75pt 0in 0in'></td><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=534 style='width:400.5pt'><tr><td style='padding:0in 0in 0in 0in'></td></tr><tr><td style='padding:5.25pt 5.25pt 5.25pt 5.25pt'><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:14.0pt;font-family:"Segoe UI Semilight","sans-serif";color:#0080FF;mso-fareast-language:EN-ZA'>Course Topics<o:p></o:p></span></b></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Understanding the issues associated with shift working<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Communication<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Continuity of operation<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Consistency of approach<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Building a Competitive Advantage<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Benchmarking world-class operations<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Performance results from successful plants<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Effective Communications<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Deliver effective management communication to all shifts<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Improve shift leader-team communications<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Effective Shift Handover<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Best practices for effective shift handover<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Start of shift meetings</span><span style='font-size:8.0pt;font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Ensuring Continuity of Operation<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Performance management<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Effective standard operating procedures<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Developing Effective Shift Supervisors<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Evolution of the role of supervisor<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Training and developing effective supervisors<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Continuous Improvement/Kaizen in 24-Hour Operations<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Understanding CI<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Workplace organisation and 5S<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Learning from the Toyota Production System (TPS)<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>• Dealing with Fatigue<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- The body clock and circadian rhythms<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Causes of fatigue<o:p></o:p></span></p><p class=MsoNoSpacing style='margin:0in;margin-bottom:.0001pt'><span style='font-family:"Segoe UI Semilight","sans-serif";color:black;mso-fareast-language:EN-ZA'>- Ergonomics</span><o:p></o:p></p><p style='line-height:12.0pt'><a href="mailto:admin@matebeletraining.co.za?subject=Book%20Me"><span style='font-size:10.0pt;font-family:"Georgia","serif";color:white;border:solid #3366FF 4.5pt;padding:0in;background:#3366FF;text-decoration:none'>Book Now</span></a><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p></o:p></span></p><p> <o:p></o:p></p></td></tr></table></td></tr></table><p class=MsoNormal><o:p></o:p></p></td></tr><tr style='height:.6pt'><td style='background:#DDE2CC;padding:0in 0in 0in 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