<!doctype html>
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:v="urn:schemas-microsoft-com:vml">
<head><!-- NAME: INVITATION BY TERRIS KREMER --><!--[if gte mso 15]>
<xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
<o:PixelsPerInch>96</o:PixelsPerInch>
</o:OfficeDocumentSettings>
</xml>
<![endif]--><meta charset="UTF-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1">
<title>*|MC:SUBJECT|*</title>
<style type="text/css">p{
margin:10px 0;
padding:0;
}
table{
border-collapse:collapse;
}
h1,h2,h3,h4,h5,h6{
display:block;
margin:0;
padding:0;
}
img,a img{
border:0;
height:auto;
outline:none;
text-decoration:none;
}
body,#bodyTable,#bodyCell{
height:100%;
margin:0;
padding:0;
width:100%;
}
#outlook a{
padding:0;
}
img{
-ms-interpolation-mode:bicubic;
}
table{
mso-table-lspace:0pt;
mso-table-rspace:0pt;
}
.ReadMsgBody{
width:100%;
}
.ExternalClass{
width:100%;
}
p,a,li,td,blockquote{
mso-line-height-rule:exactly;
}
a[href^=tel],a[href^=sms]{
color:inherit;
cursor:default;
text-decoration:none;
}
p,a,li,td,body,table,blockquote{
-ms-text-size-adjust:100%;
-webkit-text-size-adjust:100%;
}
.ExternalClass,.ExternalClass p,.ExternalClass td,.ExternalClass div,.ExternalClass span,.ExternalClass font{
line-height:100%;
}
a[x-apple-data-detectors]{
color:inherit !important;
text-decoration:none !important;
font-size:inherit !important;
font-family:inherit !important;
font-weight:inherit !important;
line-height:inherit !important;
}
a.mcnButton{
display:block;
}
.mcnImage{
vertical-align:bottom;
}
.mcnTextContent{
word-break:break-word;
}
.mcnTextContent img{
height:auto !important;
}
.mcnDividerBlock{
table-layout:fixed !important;
}
.borderBar{
background-image:url('http://gallery.mailchimp.com/27aac8a65e64c994c4416d6b8/images/diagborder.png');
background-position:top left;
background-repeat:repeat;
height:5px !important;
}
/*
@tab Page
@section background style
@tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
*/
body,#bodyTable{
/*@editable*/background-color:#DEE0E2;
}
/*
@tab Page
@section background style
@tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
*/
#bodyCell{
/*@editable*/border-top:0;
}
/*
@tab Page
@section email border
@tip Set the border for your email.
*/
#templateContainer{
/*@editable*/border:0;
}
/*
@tab Page
@section heading 1
@tip Set the styling for all first-level headings in your emails. These should be the largest of your headings.
@style heading 1
*/
h1{
/*@editable*/color:#43404D !important;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:32px;
/*@editable*/font-style:normal;
/*@editable*/font-weight:normal;
/*@editable*/line-height:125%;
/*@editable*/letter-spacing:-1px;
/*@editable*/text-align:left;
}
/*
@tab Page
@section heading 2
@tip Set the styling for all second-level headings in your emails.
@style heading 2
*/
h2{
/*@editable*/color:#43404D !important;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:26px;
/*@editable*/font-style:normal;
/*@editable*/font-weight:normal;
/*@editable*/line-height:125%;
/*@editable*/letter-spacing:-.75px;
/*@editable*/text-align:left;
}
/*
@tab Page
@section heading 3
@tip Set the styling for all third-level headings in your emails.
@style heading 3
*/
h3{
/*@editable*/color:#ED5E29 !important;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:18px;
/*@editable*/font-style:italic;
/*@editable*/font-weight:normal;
/*@editable*/line-height:125%;
/*@editable*/letter-spacing:-.5px;
/*@editable*/text-align:left;
}
/*
@tab Page
@section heading 4
@tip Set the styling for all fourth-level headings in your emails. These should be the smallest of your headings.
@style heading 4
*/
h4{
/*@editable*/color:#43404D !important;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:12px;
/*@editable*/font-style:normal;
/*@editable*/font-weight:normal;
/*@editable*/line-height:125%;
/*@editable*/letter-spacing:normal;
/*@editable*/text-align:left;
}
/*
@tab Preheader
@section preheader style
@tip Set the background color and borders for your email's preheader area.
*/
#templatePreheader{
/*@editable*/background-color:#DEE0E2;
/*@editable*/border-top:0;
/*@editable*/border-bottom:0;
}
/*
@tab Preheader
@section preheader text
@tip Set the styling for your email's preheader text. Choose a size and color that is easy to read.
*/
.preheaderContainer .mcnTextContent,.preheaderContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:11px;
/*@editable*/line-height:125%;
/*@editable*/text-align:left;
}
/*
@tab Preheader
@section preheader link
@tip Set the styling for your email's header links. Choose a color that helps them stand out from your text.
*/
.preheaderContainer .mcnTextContent a{
/*@editable*/color:#43404D;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Header
@section header style
@tip Set the background color and borders for your email's header area.
*/
#templateHeader{
/*@editable*/background-color:#F8F8F8;
/*@editable*/border-top:10px solid #A6BFC9;
/*@editable*/border-bottom:0;
}
/*
@tab Header
@section header text
@tip Set the styling for your email's header text. Choose a size and color that is easy to read.
*/
.headerContainer .mcnTextContent,.headerContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:15px;
/*@editable*/line-height:150%;
/*@editable*/text-align:left;
}
/*
@tab Header
@section header link
@tip Set the styling for your email's header links. Choose a color that helps them stand out from your text.
*/
.headerContainer .mcnTextContent a{
/*@editable*/color:#ED5E29;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Body
@section upper body style
@tip Set the background color and borders for your email's upper body area.
*/
#templateUpperBody,.borderBar{
/*@editable*/background-color:#F8F8F8;
}
/*
@tab Body
@section upper body style
@tip Set the background color and borders for your email's upper body area.
*/
#templateUpperBody{
/*@editable*/border-top:0;
/*@editable*/border-bottom:0;
}
/*
@tab Body
@section upper body text
@tip Set the styling for your email's upper body text. Choose a size and color that is easy to read.
*/
.upperBodyContainer .mcnTextContent,.upperBodyContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:15px;
/*@editable*/line-height:150%;
/*@editable*/text-align:left;
}
/*
@tab Body
@section upper body link
@tip Set the styling for your email's upper body links. Choose a color that helps them stand out from your text.
*/
.upperBodyContainer .mcnTextContent a{
/*@editable*/color:#ED5E29;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Body
@section lower body style
@tip Set the background color and borders for your email's lower body area.
*/
#templateLowerBody{
/*@editable*/background-color:#F8F8F8;
/*@editable*/border-top:0;
/*@editable*/border-bottom:0;
}
/*
@tab Body
@section lower body text
@tip Set the styling for your email's lower body text. Choose a size and color that is easy to read.
*/
.lowerBodyContainer .mcnTextContent,.lowerBodyContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:15px;
/*@editable*/line-height:150%;
/*@editable*/text-align:left;
}
/*
@tab Body
@section lower body link
@tip Set the styling for your email's lower body links. Choose a color that helps them stand out from your text.
*/
.lowerBodyContainer .mcnTextContent a{
/*@editable*/color:#ED5E29;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Columns
@section column style
@tip Set the background color and borders for your email's columns area.
*/
#templateColumns{
/*@editable*/background-color:#F8F8F8;
/*@editable*/border-top:0;
/*@editable*/border-bottom:0;
}
/*
@tab Columns
@section left column text
@tip Set the styling for your email's left column text. Choose a size and color that is easy to read.
*/
.leftColumnContainer .mcnTextContent,.leftColumnContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:15px;
/*@editable*/line-height:150%;
/*@editable*/text-align:left;
}
/*
@tab Columns
@section left column link
@tip Set the styling for your email's left column links. Choose a color that helps them stand out from your text.
*/
.leftColumnContainer .mcnTextContent a{
/*@editable*/color:#ED5E29;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Columns
@section right column text
@tip Set the styling for your email's right column text. Choose a size and color that is easy to read.
*/
.rightColumnContainer .mcnTextContent,.rightColumnContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:15px;
/*@editable*/line-height:150%;
/*@editable*/text-align:left;
}
/*
@tab Columns
@section right column link
@tip Set the styling for your email's right column links. Choose a color that helps them stand out from your text.
*/
.rightColumnContainer .mcnTextContent a{
/*@editable*/color:#ED5E29;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
/*
@tab Footer
@section footer style
@tip Set the background color and borders for your email's footer area.
*/
#templateFooter{
/*@editable*/background-color:#F8F8F8;
/*@editable*/border-top:0;
/*@editable*/border-bottom:10px solid #A6BFC9;
}
/*
@tab Footer
@section footer text
@tip Set the styling for your email's footer text. Choose a size and color that is easy to read.
*/
.footerContainer .mcnTextContent,.footerContainer .mcnTextContent p{
/*@editable*/color:#43404D;
/*@editable*/font-family:Georgia;
/*@editable*/font-size:11px;
/*@editable*/line-height:125%;
/*@editable*/text-align:left;
}
/*
@tab Footer
@section footer link
@tip Set the styling for your email's footer links. Choose a color that helps them stand out from your text.
*/
.footerContainer .mcnTextContent a{
/*@editable*/color:#43404D;
/*@editable*/font-weight:normal;
/*@editable*/text-decoration:underline;
}
@media only screen and (max-width: 480px){
body,table,td,p,a,li,blockquote{
-webkit-text-size-adjust:none !important;
}
} @media only screen and (max-width: 480px){
body{
width:100% !important;
min-width:100% !important;
}
} @media only screen and (max-width: 480px){
#templateContainer,#templatePreheader,#templateHeader,#templateColumns,#templateUpperBody,#templateLowerBody,#templateFooter{
max-width:600px !important;
width:100% !important;
}
} @media only screen and (max-width: 480px){
.columnsContainer{
display:block!important;
max-width:600px !important;
width:100%!important;
}
} @media only screen and (max-width: 480px){
.mcnImage{
height:auto !important;
width:100% !important;
}
} @media only screen and (max-width: 480px){
.mcnCartContainer,.mcnCaptionTopContent,.mcnRecContentContainer,.mcnCaptionBottomContent,.mcnTextContentContainer,.mcnBoxedTextContentContainer,.mcnImageGroupContentContainer,.mcnCaptionLeftTextContentContainer,.mcnCaptionRightTextContentContainer,.mcnCaptionLeftImageContentContainer,.mcnCaptionRightImageContentContainer,.mcnImageCardLeftTextContentContainer,.mcnImageCardRightTextContentContainer{
max-width:100% !important;
width:100% !important;
}
} @media only screen and (max-width: 480px){
.mcnBoxedTextContentContainer{
min-width:100% !important;
}
} @media only screen and (max-width: 480px){
.mcnImageGroupContent{
padding:9px !important;
}
} @media only screen and (max-width: 480px){
.mcnCaptionLeftContentOuter .mcnTextContent,.mcnCaptionRightContentOuter .mcnTextContent{
padding-top:9px !important;
}
} @media only screen and (max-width: 480px){
.mcnImageCardTopImageContent,.mcnCaptionBlockInner .mcnCaptionTopContent:last-child .mcnTextContent{
padding-top:18px !important;
}
} @media only screen and (max-width: 480px){
.mcnImageCardBottomImageContent{
padding-bottom:9px !important;
}
} @media only screen and (max-width: 480px){
.mcnImageGroupBlockInner{
padding-top:0 !important;
padding-bottom:0 !important;
}
} @media only screen and (max-width: 480px){
.mcnImageGroupBlockOuter{
padding-top:9px !important;
padding-bottom:9px !important;
}
} @media only screen and (max-width: 480px){
.mcnTextContent,.mcnBoxedTextContentColumn{
padding-right:18px !important;
padding-left:18px !important;
}
} @media only screen and (max-width: 480px){
.mcnImageCardLeftImageContent,.mcnImageCardRightImageContent{
padding-right:18px !important;
padding-bottom:0 !important;
padding-left:18px !important;
}
} @media only screen and (max-width: 480px){
.mcpreview-image-uploader{
display:none !important;
width:100% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section heading 1
@tip Make the first-level headings larger in size for better readability on small screens.
*/
h1{
/*@editable*/font-size:24px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section heading 2
@tip Make the second-level headings larger in size for better readability on small screens.
*/
h2{
/*@editable*/font-size:20px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section heading 3
@tip Make the third-level headings larger in size for better readability on small screens.
*/
h3{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section heading 4
@tip Make the fourth-level headings larger in size for better readability on small screens.
*/
h4{
/*@editable*/font-size:16px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Boxed Text
@tip Make the boxed text larger in size for better readability on small screens. We recommend a font size of at least 16px.
*/
.mcnBoxedTextContentContainer .mcnTextContent,.mcnBoxedTextContentContainer .mcnTextContent p{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Preheader Visibility
@tip Set the visibility of the email's preheader on small screens. You can hide it to save space.
*/
#templatePreheader{
/*@editable*/display:block !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Preheader Text
@tip Make the preheader text larger in size for better readability on small screens.
*/
.preheaderContainer .mcnTextContent,.preheaderContainer .mcnTextContent p{
/*@editable*/font-size:14px !important;
/*@editable*/line-height:115% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Header Text
@tip Make the header text larger in size for better readability on small screens.
*/
.headerContainer .mcnTextContent,.headerContainer .mcnTextContent p{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Body Text
@tip Make the body text larger in size for better readability on small screens. We recommend a font size of at least 16px.
*/
.bodyContainer .mcnTextContent,.bodyContainer .mcnTextContent p{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Left Column Text
@tip Make the left column text larger in size for better readability on small screens. We recommend a font size of at least 16px.
*/
.leftColumnContainer .mcnTextContent,.leftColumnContainer .mcnTextContent p{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section Right Column Text
@tip Make the right column text larger in size for better readability on small screens. We recommend a font size of at least 16px.
*/
.rightColumnContainer .mcnTextContent,.rightColumnContainer .mcnTextContent p{
/*@editable*/font-size:18px !important;
/*@editable*/line-height:125% !important;
}
} @media only screen and (max-width: 480px){
/*
@tab Mobile Styles
@section footer text
@tip Make the body content text larger in size for better readability on small screens.
*/
.footerContainer .mcnTextContent,.footerContainer .mcnTextContent p{
/*@editable*/font-size:14px !important;
/*@editable*/line-height:115% !important;
}
}
</style>
</head>
<body leftmargin="0" marginheight="0" marginwidth="0" offset="0" topmargin="0">
<center>
<table align="center" border="0" cellpadding="0" cellspacing="0" height="100%" id="bodyTable" width="100%">
<tbody>
<tr>
<td align="center" id="bodyCell" valign="top"><!-- BEGIN TEMPLATE // -->
<table border="0" cellpadding="0" cellspacing="0" id="templateContainer" width="600">
<tbody>
<tr>
<td align="center" valign="top"><!-- BEGIN PREHEADER // -->
<table border="0" cellpadding="0" cellspacing="0" id="templatePreheader" width="600">
<tbody>
<tr>
<td class="preheaderContainer" style="padding-top:9px;" valign="top"> </td>
</tr>
</tbody>
</table>
<!-- // END PREHEADER --></td>
</tr>
<tr>
<td align="center" valign="top"><!-- BEGIN HEADER // -->
<table border="0" cellpadding="0" cellspacing="0" id="templateHeader" width="600">
<tbody>
<tr>
<td class="headerContainer" valign="top"> </td>
</tr>
</tbody>
</table>
<!-- // END HEADER --></td>
</tr>
<tr>
<td background="http://gallery.mailchimp.com/27aac8a65e64c994c4416d6b8/images/diagborder.png" class="borderBar"><img height="5" src="http://gallery.mailchimp.com/2425ea8ad3/images/blank.gif" style="display:block;" width="5" /></td>
</tr>
<tr>
<td align="center" valign="top"><!-- BEGIN UPPER BODY // -->
<table border="0" cellpadding="0" cellspacing="0" id="templateUpperBody" width="600">
<tbody>
<tr>
<td class="upperBodyContainer" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnImageBlock" style="min-width:100%;" width="100%">
<tbody class="mcnImageBlockOuter">
<tr>
<td class="mcnImageBlockInner" style="padding:9px" valign="top">
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnImageContentContainer" style="min-width:100%;" width="100%">
<tbody>
<tr>
<td class="mcnImageContent" style="padding-right: 9px; padding-left: 9px; padding-top: 0; padding-bottom: 0; text-align:center;" valign="top"><a href="http://emarketingland.com/sendy/l/uP8CD892IepSCnVJKoswSGrg/t2x892KJshKZMN3wM96LJlig/p763LdeU763VEq892e763fPDndQKqQ" target="_blank" title=""><img align="center" alt="" class="mcnImage" src="https://gallery.mailchimp.com/fe19626a6a8f936fe1dc28a4c/images/929d9b70-fa9f-4a54-a5f6-d5ff23cba57e.png" style="max-width:400px; padding-bottom: 0; display: inline !important; vertical-align: bottom;" width="400" /> </a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table border="0" cellpadding="0" cellspacing="0" class="mcnImageBlock" style="min-width:100%;" width="100%">
<tbody class="mcnImageBlockOuter">
<tr>
<td class="mcnImageBlockInner" style="padding:0px" valign="top">
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnImageContentContainer" style="min-width:100%;" width="100%">
<tbody>
<tr>
<td class="mcnImageContent" style="padding-right: 0px; padding-left: 0px; padding-top: 0; padding-bottom: 0; text-align:center;" valign="top"><a href="http://emarketingland.com/sendy/l/uP8CD892IepSCnVJKoswSGrg/223w5kXqgRYLqmX3m6YOow/p763LdeU763VEq892e763fPDndQKqQ" target="_blank" title=""><img align="center" alt="" class="mcnImage" src="https://gallery.mailchimp.com/fe19626a6a8f936fe1dc28a4c/images/00e65a52-47d0-4c29-a671-8d28a1595597.jpg" style="max-width:600px; padding-bottom: 0; display: inline !important; vertical-align: bottom;" width="600" /> </a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width:100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top:9px;" valign="top"><!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]--><!--[if mso]>
<td valign="top" width="600" style="width:600px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width:100%; min-width:100%;" width="100%">
<tbody>
<tr>
<td class="mcnTextContent" style="padding-top:0; padding-right:18px; padding-bottom:9px; padding-left:18px;" valign="top">
<h2 style="text-align: center;">ITIL Intermediate <br />
Continual Service Improvement (CSI)</h2>
</td>
</tr>
</tbody>
</table>
<!--[if mso]>
</td>
<![endif]--><!--[if mso]>
</tr>
</table>
<![endif]--></td>
</tr>
</tbody>
</table>
<table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width:100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top:9px;" valign="top"><!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]--><!--[if mso]>
<td valign="top" width="600" style="width:600px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width:100%; min-width:100%;" width="100%">
<tbody>
<tr>
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<p><strong>ITIL Intermediate Continual Service Improvement (CSI) :</strong></p>
<ul>
<li>
<p>The ITIL CSI Continual Service Improvement module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.</p>
<p>The ITIL® Intermediate Qualification: ITIL CSI Continual Service Improvement Certificate purpose is to learn how to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes – Support all life cycle stages & to improve Service Effectiveness, Process Effectiveness & Cost Effectiveness.</p>
</li>
</ul>
<p><img data-file-id="792389" height="184" src="https://gallery.mailchimp.com/fe19626a6a8f936fe1dc28a4c/images/03e4b3b5-0e3e-456f-872d-a7bc2fdbc2ea.png" style="border: 0px; width: 273px; height: 184px; margin: 0px; float: right;" width="273" />For ITIL Foundation holders we invite you to Book Your Seat Now:</p>
<ul>
<li>Duration: 3 Days </li>
<li>Included : course ware – Lunch Break - Foundation revision </li>
</ul>
<p><strong>Who Should Attend?</strong></p>
<ul>
<li>Project managers, Business managers, and Business process owners.</li>
<li>CIOs, CTOs, and IT Managers.</li>
<li>IT Network and System Administrators.</li>
<li>IT Consultants & IT Auditors.</li>
<li>IT Developers.</li>
</ul>
<strong>Continual Service Improvement Examination is as follow:</strong>
<ul>
<li>Multiple choice examination questions</li>
<li>Eight questions per paper</li>
<li>28 marks required to pass (out of 40 available) – 70%</li>
<li>90 minutes’ duration</li>
<li>Closed book.</li>
</ul>
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<div style="text-align: left;">
<div style="text-align: center;"><span style="font-size:24px"><strong>Course Outline</strong></span>
<div style="text-align: left;"> </div>
<div style="text-align: left;">The ITIL Continual Service Improvement course has been divided into 8 modules to cover the Introduction to Service Management and each of the five Service Lifecycle books as follows: </div>
<ul>
<li style="text-align: left;">Module 1 - <strong><em>Introduction to Continual Service Improvement</em></strong> </li>
<li style="text-align: left;">Module 2 - <strong><em>Continual Service Improvement principles</em></strong> </li>
<li style="text-align: left;">Module 3 - <strong><em>Continual Service Improvement processes</em></strong> </li>
<li style="text-align: left;">Module 4 - <strong><em>Governance</em></strong> </li>
<li style="text-align: left;">Module 5 - <strong><em>Organizing for Continual Service Improvement</em></strong> </li>
<li style="text-align: left;">Module 6 - <strong><em>Technology Considerations</em></strong> </li>
<li style="text-align: left;">Module 7 - <strong><em>Implementing Continual Service Improvement</em></strong> </li>
<li style="text-align: left;">Module 8 - <strong><em>Challenges, critical success factors and risks</em></strong></li>
</ul>
</div>
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<strong>Website</strong>: <a href="http://emarketingland.com/sendy/l/uP8CD892IepSCnVJKoswSGrg/t2x892KJshKZMN3wM96LJlig/p763LdeU763VEq892e763fPDndQKqQ" target="_blank">herotec.net</a></div>
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