[Pkg-cups-devel] Bug#547417: cups: prints garbage with HP2055 after upgrading to 1.4.x

Mika Bostrom bostik+debian at bostik.iki.fi
Sat Sep 19 14:44:53 UTC 2009


Subject: cups: prints garbage with HP2055 after upgrading to 1.4.x
Package: cups
Version: 1.4.1-1
Severity: normal

*** Please type your report below this line ***

I have a HP Laserjet 2055d printer connected to this box. Ever since
upgrading to the new major version, printing has been practically
impossible.

Every document sent to the printer ends up producing pure garbage, which
looks something like this: http://bostik.iki.fi/cups/garbage.jpg

Usually a document that should produce a single page generates one page
like in the link above and then another with just minor crud at the top
and the rest of page blank. This problem applies to ALL documents I have
tried to print.

  * raw text
  * cups test page from admin web-GUI
  * anything with a2ps
  * images
  * web pages, printed from firefox
  * PDF documents

The only thing that works is the printer's own self-test page. Selecting
that from admin menu produces a clean printout.

The steps I have taken so far:

  * reinstalled printer from scratch
    * that solved usb-backend vs. usblp issue
  * deleted and re-added printer, multiple times
  * tried with the following drivers:
    - hpijs pcl3 3.9.4b
    - hpcups pcl3 3.9.4b
  * tried to toggle raw printing, no effect

The printer worked perfectly with cups 1.3.x, and because the built-in
test page produces a proper printout, I don't think this is a case of
broken hardware. 

Occasionally, after re-adding a printer and using the hpijs driver I get
the cups test page properly out. Most of the time I still get a garbage
sheet. Any actual jobs submitted produce nothing but garbage.

Output of lpoptions:
% lpoptions
auth-info-required=none copies=1
device-uri=usb://HP/HP%20LaserJet%20P2055d?serial=M623Q4R finishings=3
job-hold-until=no-hold job-priority=50 job-sheets=none,none
marker-change-time=0 media=iso_a4_210x297mm number-up=1
printer-commands=AutoConfigure,Clean,PrintSelfTestPage printer-info='HP
LaserJet P2055d' printer-is-accepting-jobs=true printer-is-shared=true
printer-location=vidar printer-make-and-model='HP LaserJet p2055d hpijs
pcl3, 3.9.4b' printer-state=3 printer-state-change-time=1253369652
printer-state-reasons=none printer-type=8556572
printer-uri-supported=ipp://localhost/printers/hp sides=one-sided


In addition, the PPD file that gets generated insists that the printer
supports colour printing. Manually changing the configuration to
grayscale does not help, so it can't be the cause. I don't know what to
try any more, but I really would like to get this printer working
properly again. Any information you need, I will provide. Any tests you
want me to do, I will try out.


-- System Information:
Debian Release: squeeze/sid
  APT prefers unstable
  APT policy: (500, 'unstable')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.30-1-amd64 (SMP w/1 CPU core)
Locale: LANG=C, LC_CTYPE=fi_FI at euro (charmap=ISO-8859-15)
Shell: /bin/sh linked to /bin/bash

Versions of packages cups depends on:
ii  adduser                3.110             add and remove users and groups
ii  bc                     1.06.94-3.1       The GNU bc arbitrary precision cal
ii  cups-client            1.4.1-1           Common UNIX Printing System(tm) - 
ii  cups-common            1.4.1-1           Common UNIX Printing System(tm) - 
ii  debconf [debconf-2.0]  1.5.27            Debian configuration management sy
ii  ghostscript            8.70~dfsg-2+b1    The GPL Ghostscript PostScript/PDF
ii  libavahi-client3       0.6.25-1          Avahi client library
ii  libavahi-common3       0.6.25-1          Avahi common library
ii  libc6                  2.9-26            GNU C Library: Shared libraries
ii  libcups2               1.4.1-1           Common UNIX Printing System(tm) - 
ii  libcupscgi1            1.4.1-1           Common UNIX Printing System(tm) - 
ii  libcupsdriver1         1.4.1-1           Common UNIX Printing System(tm) - 
ii  libcupsimage2          1.4.1-1           Common UNIX Printing System(tm) - 
ii  libcupsmime1           1.4.1-1           Common UNIX Printing System(tm) - 
ii  libcupsppdc1           1.4.1-1           Common UNIX Printing System(tm) - 
ii  libdbus-1-3            1.2.16-2          simple interprocess messaging syst
ii  libgcc1                1:4.4.1-4         GCC support library
ii  libgnutls26            2.8.3-3           the GNU TLS library - runtime libr
ii  libgssapi-krb5-2       1.7dfsg~beta3-1   MIT Kerberos runtime libraries - k
ii  libijs-0.35            0.35-7            IJS raster image transport protoco
ii  libkrb5-3              1.7dfsg~beta3-1   MIT Kerberos runtime libraries
ii  libldap-2.4-2          2.4.17-1          OpenLDAP libraries
ii  libpam0g               1.1.0-4           Pluggable Authentication Modules l
ii  libpaper1              1.1.23+nmu1       library for handling paper charact
ii  libpoppler4            0.10.6-1          PDF rendering library
ii  libslp1                1.2.1-7.6         OpenSLP libraries
ii  libstdc++6             4.4.1-4           The GNU Standard C++ Library v3
ii  libusb-0.1-4           2:0.1.12-13       userspace USB programming library
ii  lsb-base               3.2-23            Linux Standard Base 3.2 init scrip
ii  perl-modules           5.10.0-25         Core Perl modules
ii  poppler-utils [xpdf-ut 0.10.6-1          PDF utilitites (based on libpopple
ii  procps                 1:3.2.8-1.1       /proc file system utilities
ii  ssl-cert               1.0.23            simple debconf wrapper for OpenSSL
ii  ttf-freefont           20090104-4        Freefont Serif, Sans and Mono True
ii  udev                   0.141-2           /dev/ and hotplug management daemo
ii  zlib1g                 1:1.2.3.3.dfsg-15 compression library - runtime

Versions of packages cups recommends:
ii  cups-driver-gutenprint    5.2.4-1        printer drivers for CUPS
ii  foomatic-filters          4.0-20090509-1 OpenPrinting printer support - fil
ii  ghostscript-cups          8.70~dfsg-2+b1 The GPL Ghostscript PostScript/PDF

Versions of packages cups suggests:
ii  cups-bsd                  1.4.1-1        Common UNIX Printing System(tm) - 
pn  cups-pdf                  <none>         (no description available)
ii  cups-ppdc                 1.4.1-1        Common UNIX Printing System(tm) - 
ii  foomatic-db               20090616-1     OpenPrinting printer support - dat
ii  foomatic-db-engine        4.0-20090509-2 OpenPrinting printer support - pro
ii  hplip                     3.9.4b-1       HP Linux Printing and Imaging Syst
pn  smbclient                 <none>         (no description available)
pn  xpdf-korean | xpdf-japane <none>         (no description available)

-- debconf information:
* cupsys/raw-print: false
* cupsys/backend: ipp, lpd, scsi, serial, socket, usb



-- 
 Mika Boström                       Individualisti, eksistentialisti,
 www.iki.fi/bostik                  rationalisti ja mulkvisti
 GPG: 0x2AED22CC; 6FC9 8375 31B7 3BA2 B5DC  484E F19F 8AD6 2AED 22CC





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