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<p style='margin:0in;margin-bottom:.0001pt'><span class=SpellE><i
style='mso-bidi-font-style:normal'><span style='font-size:20.0pt;mso-bidi-font-size:
10.0pt;font-family:"Monotype Corsiva";mso-bidi-font-family:Arial;color:green;
mso-bidi-font-weight:bold'>GlobalKnowledge</span></i></span><i
style='mso-bidi-font-style:normal'><span style='font-size:20.0pt;mso-bidi-font-size:
10.0pt;font-family:"Monotype Corsiva";mso-bidi-font-family:Arial;color:green;
mso-bidi-font-weight:bold'> <st1:country-region w:st="on"><st1:place w:st="on">Philippines</st1:place></st1:country-region>
invites you to attend.<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:14.0pt;mso-bidi-font-size:11.0pt;font-family:
Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:14.0pt;mso-bidi-font-size:11.0pt;font-family:
Arial'>Conflict Resolution: Getting Along in the Workplace<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:
Arial'>Oct. 22-23, 2009 | Thursday-Friday | 9am-5pm<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:
Arial'>Regular Fee: P8<span class=GramE>,250</span> +12%vat / participant<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:10.0pt;mso-bidi-font-size:8.0pt;font-family:
Arial'>Group of 3: P7<span class=GramE>,500</span> + vat / participant<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:10.0pt;mso-bidi-font-size:8.0pt;font-family:
Arial'>Group of 5: one (1) Free Seat in, total of six (6) <span class=SpellE>pax</span><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-size:10.0pt;mso-bidi-font-size:8.0pt;font-family:
Arial'>Fee includes: Training Materials, meal (am/pm snack and lunch), and
certificate <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;text-align:
justify;line-height:normal'><span style='font-family:Arial'>All of us
experience conflict. We argue with our spouses, disagree with our friends, and
sometimes even quarrel with strangers at a hockey game. At times we lose sight
of the fact that all this conflict is normal. So long as people are individuals
there will be the potential for conflict. Since you can't prevent conflict, the
most important thing is to learn how to handle or manage it in productive ways.
What is critical for resolving conflict is developing an understanding of, and
a trust in, shared goals. It requires openness, discipline, and creativity.
Showing respect for other people and not blaming them enables people to work
for mutual benefit. These are the skills that you will develop in this two-day
workshop.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><b style='mso-bidi-font-weight:normal'><span style='font-family:Arial'>How
You Will Benefit:<o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Understand
what conflict is and how it can escalate.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Recognize
the five most common conflict resolution styles and when to use them.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Increase
positive information flow through non-verbal and verbal communication skills.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Develop
effective techniques for intervention strategies.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Strengthen
staff trust and morale.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'>.<span style='mso-tab-count:1'> </span>Become
more confident of your ability to manage conflicts to enhance productivity
and<span style='mso-spacerun:yes'> </span><span style='mso-tab-count:1'> </span>performance<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><b style='mso-bidi-font-weight:normal'><span style='font-family:Arial'>What
You Will Cover:<o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=ListParagraphCxSpFirst style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>The positives
and negatives of conflict<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Types of
conflict<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2;
tab-stops:0in'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:
Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>The <span
class=SpellE>Johari</span> Window<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2;
tab-stops:0in'><![if !supportLists]><span style='font-family:Symbol;mso-fareast-font-family:
Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>The five stages
of conflict<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Your conflict
resolution style<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>The
Communication Funnel<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Questioning and
listening skills<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Seven steps to
ironing things out<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Facilitation
skills<o:p></o:p></span></p>
<p class=ListParagraphCxSpMiddle style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Setting norms<o:p></o:p></span></p>
<p class=ListParagraphCxSpLast style='margin:0in;margin-bottom:.0001pt;
mso-add-space:auto;text-indent:0in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-family:Arial'>Making an
intervention<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal'><span style='font-family:Arial'><o:p> </o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><span style='font-size:16.0pt;mso-bidi-font-size:
11.0pt;font-family:Arial'>Enroll Now!<o:p></o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><span class=SpellE><span
style='font-size:20.0pt;mso-bidi-font-size:11.0pt;font-family:Arial;color:#00B050'>GlobalKnowledge</span></span><span
style='font-size:20.0pt;mso-bidi-font-size:11.0pt;font-family:Arial;color:#00B050'>
Philippines, Inc.<o:p></o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><st1:Street w:st="on"><st1:address w:st="on"><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Arial'>107 G/F
Beacon Plaza Shaw Blvd.</span></st1:address></st1:Street><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Arial'> <span
class=SpellE>cor</span> Ideal St. <span class=SpellE>Mandaluyong</span> City<o:p></o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:Arial'>Tel. Nos.: (632) 721-4380 <span class=SpellE>Telefax</span>:
724-1891<o:p></o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:Arial'>Email: <a
href="mailto:barbara.globalknowledge@gmail.com"><span style='text-decoration:
none;text-underline:none'>barbara.globalknowledge@gmail.com</span></a>; <a
href="mailto:barbara@globalknowledgeph.com"><span style='text-decoration:none;
text-underline:none'>barbara@globalknowledgeph.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal align=center style='margin-bottom:0in;margin-bottom:.0001pt;
text-align:center;line-height:normal'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:Arial'>URL: <a href="http://www.gkphilippines.com"><span
style='text-decoration:none;text-underline:none'>www.gkphilippines.com</span></a><o:p></o:p></span></p>
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