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<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">You are kindly invited to participate in the 2nd Qualitative and Quantitative Methods in Libraries International Conference (QQML2010), Chania, Crete, Greece, 25-28 of May, 2010.<BR>QQML2010 was decided by the QQML Committee and announced during the closing ceremony of the previous QQML2009 Conference.<BR>The proceedings of QQML2010 will be published by an international publisher, while selected papers are to be published by the International journals: Decision Support System Technology, Library Management, and Performance Measurement and Metrics.<BR>The previous QQML2009 proceedings volume titled: "Qualitative and Quantitative Methods in Libraries: Theory and Applications" will be published by World Scientific and it will be distributed during the forthcoming QQML2010 International Conference. <BR>QQML2010 is organized under the umbrella of ASMDA International Society organising conferences on data analysis from 1981.</SPAN></FONT></P>
<P class=MsoNormal><EM><I><FONT face="Palatino Linotype" color=black size=3><SPAN lang=EN-GB style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'">Qualitative and</SPAN></FONT></I></EM><EM><I><FONT face="Palatino Linotype" color=black size=1><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'"> </SPAN></FONT></I></EM><EM><I><FONT face="Palatino Linotype" color=black><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 'Palatino Linotype'">Quantitative</SPAN></FONT></I></EM><FONT face="Palatino Linotype" color=black size=2><SPAN lang=EN-GB style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'"> <I><SPAN style="FONT-STYLE: italic">Methods</SPAN></I></SPAN></FONT><FONT face="Palatino Linotype" color=black size=1><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'"> (QQM) are proved more and more popular tools for Librarians, because of their usefulness to the everyday professional life. QQM aim to the assessment</SPAN></FONT><FONT face="Palatino Linotype" color=black size=1><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'"> and improvement of the services, to the measurement of the functional effectiveness and efficiency. QQM are the mean to make decisions on fund allocation and financial alternatives. Librarians use also QQM in order </SPAN></FONT><FONT face="Palatino Linotype" color=black size=1><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Palatino Linotype'">to determine why and when their users appreciate their services. This is the start point of the innovation involvement and the ongoing procedure of the excellent performance. Systematic development of quality management in libraries requires a detailed framework, including the quality management standards, the measurement indicators, the self-appraisal schedules and the operational rules. These standards are practice-oriented tools and a benchmarking result. Their basic function is to express responsibly the customer (library user) -supplier (library services) relationship and provide a systematic approach to the continuous change onto excellence. The indoor and outdoor relationships of libraries are dependent of their communication and marketing capabilities, challenges, opportunities and implementation programmes.</SPAN></FONT><FONT color=black><SPAN lang=EN style="COLOR: black"> </SPAN></FONT><SPAN lang=EN-GB><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB style="FONT-SIZE: 12pt"><FONT face="Arial, Helvetica, sans-serif" size=2>The Conference will attend library professionals: professors, administrators, technologists, museum scientists, archivists, decision makers and managers.<BR>For your papers, please follow precisely the given Template following the format and instructions from the conference website at: </FONT><A href="http://www.isast.org"><FONT face="Arial, Helvetica, sans-serif" size=2>http://www.isast.org</FONT></A><FONT face="Arial, Helvetica, sans-serif" size=2>.<BR>If you propose a Special Session including 4-6 papers, the papers will be included into the book as a Specific Chapter under the title of the special session.<BR>Special Session or Workshop (2 or more sessions) proposals should have the session title, the name and affiliation of the organizer and a brief description (5-10 lines).<BR></FONT></SPAN></P>
<P class=MsoNormal><FONT face=Arial color=black><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">You may upload the Abstract/Paper Template and formulate your paper according to the instructions at: <A href="http://www.isast.org/abstractpaperregister.html">http://www.isast.org/abstractpaperregister.html</A><BR>Please submit your paper in MS Word format as an email attachment to </SPAN></FONT><SPAN lang=EN-US><A title=blocked::mailto:secretariat@isast.org href="mailto:secretariat@isast.org"><FONT title=blocked::mailto:secretariat@isast.org face=Arial color=#0000ff><SPAN title=blocked::mailto:secretariat@isast.org style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">secretariat@isast.org</SPAN></FONT></A></SPAN><FONT face=Arial><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">You can also submit your Abstract electronically by using the facilities of the conference website at: <A href="http://www.isast.org/abstractpaperregister.html">http://www.isast.org/abstractpaperregister.html</A><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">For workshop proposals or presentations regarding your Library or your Organisation please contact Dr. Anthi Katsirikou</SPAN></FONT></B></STRONG><FONT face=Arial size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> at <A title=blocked::mailto:anthi@asmda.com href="mailto:anthi@asmda.com"><FONT color=#0000ff>anthi@asmda.com</FONT></A> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Kind regards <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">On behalf of the Conference Committee </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dr. Anthi Katsirikou, Conference Co-Chair<BR>University of Piraeus<BR>Library, Deputy Director<BR>Head, European Documentation Center<BR>Board Member of the Greek Association of Librarians and Information Professionals</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P>
<P class=MsoNormal></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL; mso-bidi-language: AR-SA"><FONT face=Arial size=2><SPAN lang=EN-GB style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN lang=EN-GB style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-ansi-language: EN-GB"><A href="mailto:anthi@asmda.com">anthi@asmda.com</A> ; </SPAN><SPAN lang=EN-GB style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-ansi-language: EN-GB"><A href="mailto:secretariat@isast.org">secretariat@isast.org</A> </SPAN><SPAN lang=EN-GB style="mso-ansi-language: EN-GB"><o:p></o:p></SPAN></P>
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