[request-tracker-maintainers] [RFR] templates://rtfm/{templates}

[Justin B Rye]

Justin B Rye wrote:
> Package: rt3.6-rtfm
[...]
> Description: RT FAQ Manager
>  RTFM is a knowledge management tool implemented as an add-on to RT that
>  enables an organization to easily capture and share its employees'
>  knowledge and wisdom.
>  .
>  Just as you use RT (Request Tracker, the open-source ticketing system) to log
>  tickets and resolve issues, RTFM lets you open, categorize and search for
>  'articles'. Like RT, RTFM lets users contribute additional information
>  to existing articles. It guarantees that each article's full history is
>  preserved for future inspection. RTFM simplifies browsing in the
>  knowledge base and finding critical information.

Looking at this again, it could be better.  RT should be defined
earlier.  Then the first paragraph should be less enterprise-grade,
and the second can neatly merge its middle two sentences.


 RTFM is an add-on to Request Tracker (RT), the extensible ticketing
 system. It provides a knowledge management tool to help an organization
 collect and share the knowledge and wisdom of its members.
 .
 Just as you use RT to log tickets and resolve issues, RTFM lets you create,
 categorize and search for 'articles'. Like RT, RTFM lets users contribute
 additional information to existing articles, but guarantees that each
 article's full history is preserved for future inspection. RTFM simplifies
 browsing in the knowledge base and finding critical information.

-- 
JBR
Ankh kak! (Ancient Egyptian blessing)