[request-tracker-maintainers] Bug#469353: RFH: request-tracker3.6 -- Extensible trouble-ticket tracking system

[Niko Tyni]

Package: wnpp
Severity: normal
X-Debbugs-Cc: debian-devel at lists.debian.org, pkg-request-tracker-maintainers at lists.alioth.debian.org

Summary: please test request-tracker3.6 from experimental and/or
help me with the normal package maintenance.

The Debian Request Tracker Group could use some help. Although several
people have been involved in the two years we have been working on
RT-related packages, I'm currently the only active maintainer, and I
have lots of other things to do too...

The most pressing need is for somebody to test request-tracker3.6
3.6.6-2~experimental1 I just uploaded into experimental. From
NEWS.Debian:

  This version adds maintainer scripts for basic RT setup. The database
  integration is done with the dbconfig-common package.  The installation
  procedure tries its best to import old configuration values on upgrades,
  and all the resulting files are managed with ucf(1) so local modifications
  are never overwritten without permission.
  .
  The most visible change is the addition of the
  /etc/request-tracker3.6/RT_SiteConfig.d directory. Configuration
  snippets in this directory are concatenated together with the
  update-rt-siteconfig(8) command.
  .
  Integration with the web server and the mail system are still
  not handled automatically and require manual configuration for now.
  
I think the changes are pretty cool, and obviously they work for me
(modulo a couple of bugs in dbconfig-common related to remote database
handling). Then again, I've been playing with them so much that I'm
probably blind to many issues by now.

I'd really like to get these changes into lenny, but I'm not prepared
to upload into unstable without any test reports and comments.

Beside this, there's the usual bug triaging and the like. Upstream
responsiveness seems to vary, but we could certainly be better at feeding
our changes and bug reports there. Note that some really old open bugs
inherited from earlier RT versions are still relevant to 3.6, although
they are currently open against request-tracker3.4.

The package documentation in NOTES.Debian et al. could probably be
improved too, if somebody is so inclined... :)

The project is hosted as pkg-request-tracker on Alioth and the packaging
is at svn://svn.debian.org/svn/pkg-request-tracker/ . I'll be happy to
add anybody interested in the group and help getting started, of course.

Cheers,
-- 
Niko Tyni   ntyni at debian.org