[request-tracker-maintainers] Bug#666155: Bug#666155: request-tracker3.8: Problems with letters in utf8

[Dominic Hargreaves]

On Thu, Mar 29, 2012 at 02:13:14PM +0400, Malov Alexey wrote:
> Request-tracker3.8 rejects emails with cyrillic letters.
> I have postfix 2.7.1-1+squeeze1, apache2 2.2.16-6+squeeze6, request-tracker3.8 3.8.8-7+squeeze1. Request tracker is working in fcgid mode. When it receive letter with cyrillic letters, I see following error in mail.log:
> 
> Mar 25 07:03:47 srv10i postfix/local[17463]: 09AB6849A9: to=<email at rt.example.com>, relay=local, delay=29952, delays=29951/0.03/0/1.3, dsn=4.3.0, status=deferred (temporary failure. Command output: RT server error.  The RT server which handled your email did not behave as expected. It said:  Wide character in FCGI::Stream::PRINT at /usr/share/perl5/Log/Dispatch/Screen.pm line 38.  Stack:   [/usr/share/perl5/Log/Dispatch/Screen.pm:38]   [/usr/share/perl5/Log/Dispatch/Output.pm:39]   [/usr/share/perl5/Log/Dispatch.pm:150]   [/usr/share/perl5/Log/Dispatch.pm:98]   [/usr/share/perl5/Log/Dispatch.pm:73]   [/usr/share/perl5/Log/Dispatch.pm:21]   [/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671]   [/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:1451]   [/usr/share/request-tracker3.8/html/REST/1.0/NoAuth/mail-gateway:61]  )

Apologies for the delay in responding. It looks like this is the same
as

http://www.gossamer-threads.com/lists/rt/users/92359

which appears to relate the not-a-bug in FCGI described at

https://rt.cpan.org/Public/Bug/Display.html?id=56437

I'm not sure how, or if, this has been fixed in RT following the
suggestion to downgrade FCGI.

Are you able to see if the same problem can be reproduced with
request-tracker4 from wheezy (or squeeze-backports), on a test system?

Cheers,
Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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