[request-tracker-maintainers] Bug#674924: Bug#674924: request-tracker3.8: Web interface periodically stops working after DSA-2480-1

[Dominic Hargreaves]

On Mon, May 28, 2012 at 10:33:40AM -0600, Will Aoki wrote:
> After installing DSA-2480-1, the Request Tracker web interface
> periodically stops responding. It does take whatever action the user
> requested (e.g. it will send a reply), but no response comes back to the
> user, and eventually the connection is reset.
> 
> Re-loading the page will sometimes make it work again -- for example, it
> timed out loading my daashboard, but after five minutes I refreshed the
> page, and it worked.
> 
> Apache (and indeed, the entire server) has been restarted since the
> upgrade. The e-mail hotfix has been applied, which accounts for the
> debsums error below.
> 
> (This upgrade was applied to the server before the serious problems with
> this release became known.)
> 
> No information that I believe relevant is logged.

Could you check whether the problem goes away if you downgrade to
3.8.8-7+squeeze1 (making sure you stop and start apache afterwards)?

Is the host dedicated to RT or are there other applications/pages
being served from Apache?

Is it possible that other changes were made to the system configuration
which have only just been picked up at the point you upgraded?

Can you confirm which webserver mode you are using (fastcgi, mod_perl)
and any provide relevant config snippets (for example are you including
config from /etc/request-tracker3.8 in Apache, or configuring things
manually?

Cheers,
Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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