[request-tracker-maintainers] Bug#675281: Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface

[Mike Bird]

On Thu May 31 2012 01:25:41 Dominic Hargreaves wrote:
> a) which version you last saw this working in

Since we use CC regularly, I am 99% certain it was working in
3.8.8-7+squeeze1.  I can't be certain about 3.8.8-7+squeeze2
because we were focusing on investigating the missing emails.
It does not work in 3.8.8-7+squeeze3.

However we normally add CCs to a ticket either via command
line and cron, or after ticket creation during a web-reply
where we also change the owner.  Therefore I just tested adding
a CC during a web-reply with owner change.  This gave a different
result: a blank browser page with URL
https://secure.yosemite.net/rt/Ticket/Update.html at the top.
The owner was changed and an email was sent but the CC was not
added.  I repeated this test on a different ticket with the same
result.

I also repeated the test with CC add but no owner change and got
a regular display of the ticket afterward but the CC was not added.

In all the above I used username from browser field history to add
a username.  We have been using username there for years, including
a long time under 3.8.8-7+squeeze1.

> b) that you have stopped and started Apache following the upgrade
> to 3.8.8-7+squeeze3?

Yes.  I used "/etc/init.d/apache2 stop" followed by
"/etc/init.d/apache2 start" instead of "... restart".

--Mike