[request-tracker-maintainers] Bug#822328: request-tracker4: complex HTML to text formatting breakage

[Chris Boot]

On 16/06/16 12:07, Dominic Hargreaves wrote:
> On Thu, Jun 16, 2016 at 11:57:45AM +0100, Chris Boot wrote:
>> On 23/04/16 14:12, Dominic Hargreaves wrote:
>>> Package: request-tracker4
>>> Version: 4.2.8-3
>>>
>>> [this is an updated version of my email reply at [1]]
>>>
>>> On Thu, Apr 07, 2016 at 10:06:26AM +0100, Chris Boot wrote:
>>>> Dear RT maintainers,
>>>>
>>>> I'm emailing on behalf of a client of my work, who would like to see a
>>>> backport of RT 4.2.12 from testing to jessie-backports. They are
>>>> experiencing a bug that appears to have been fixed in RT 4.2.10.
>>>>
>>>> The bug itself is to do with converting HTML mail containing tables to
>>>> text, which breaks and results in empty emails being sent. The fix in
>>>> 4.2.10 as I understand it is to use w3m or similar external text-only
>>>> browsers to do the conversion, which is quite an intrusive patch and
>>>> likely unsuitable for inclusion in a stable point release (though I
>>>> admit I haven't looked in any detail).
>>>
>>> Right - I didn't realise that change (or at least the problems it solves)
>>> was as significant as it seems. I'm filing this bug to track the
>>> problem.
>>
>> Hi Dominic,
>>
>> Purely with my work hat on, it would be great to see this problem fixed
>> in Jessie.
[snip]
>> With my DD hat on, is there anything much I can do to help either route
>> along?
> 
> Hi,
> 
> I'll look at preparing updated packages in the next day or so - obviously
> it would be good if you could work with your client to test the fix
> prior to requesting an upload to stable.

Hi Dominic,

Yes, I'm sure we can arrange to do that, no problem.

Best regards,
Chris

-- 
Chris Boot

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