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<TD width="100%"><IMG height=69
alt="Your Partners in Professional Communications"
src="http://www.trilifecom.com/images/newlogo6.jpg" width=336 border=0>
<P class=MsoNormal></P>
<P class=MsoNormal><IMG height=226
alt="Achieve Higher Performance Customer Service Here!"
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<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="FONT-WEIGHT: 700; COLOR: black">What do customers really want?
</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="COLOR: black">* To be fussed about? </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="COLOR: black">* To be treated like
royalty?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="COLOR: black">* To be attended to courteously?
</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="COLOR: black">Our view is that it is none of the above. Customers,
like any other human being, wants to be <B>treated with empathy.</B>
</SPAN></FONT></P>
<P class=MsoNormal><SPAN lang=en-gb><FONT face=Verdana size=2>They want to
feel that sales and service people have a </FONT></SPAN><SPAN lang=EN-GB
style="COLOR: black"><FONT face=Verdana size=2><B>genuine concern for them
</B>and are looking for <B>‘real’ solutions</B> <B>that will solve their
problems. </B></FONT></SPAN></P>
<P class=MsoNormal><FONT face=Verdana size=2>We train sales and service
people achieve these in <B>three ways:</B></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2>a) They learn to be 'real' or
'centred' in order to connect with customers. </FONT><SPAN lang=EN-GB
style="COLOR: black"><FONT face=Verdana size=2>At the same time, they
<B>maintain their dignity</B> and are <B>happy to serve.
</B></FONT></SPAN></P>
<P class=MsoNormal><FONT face=Verdana size=2>b) They <B>experience
increase empathy</B> for others by increasing their emotional intelligence
quotient (Participants take an online questionnaire, which generates a
report on areas participants can improve on, when communicating with
customers. This report will be referred to during the course.)</FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2>c) They <B>implement these
skills and knowledge by role playing</B> likely scenarios they encounter
daily with customers, with a view to <B>improving customer
relations.</B></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN lang=EN-GB
style="COLOR: black">Train your Sales and Service people to <B>fully</B>
<B>connect with customers </B>in our two-day course.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana size=2>The fee for the course is
$488/- plus an additional $140 for the proprietary report and slides and
materials used. <B>SDF provides some funding</B> for the
course.</FONT></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">For <B>full course,
registration and SDF funding details</B>, please visit our website at: <A
style="COLOR: blue; TEXT-DECORATION: underline; text-underline: single"
href="http://www.trilifecom.com/">http://www.trilifecom.com</A>.
</SPAN></P>
<P class=MsoNormal><SPAN lang=en-gb><FONT size=2><SPAN
style="FONT-FAMILY: Verdana">P</SPAN></FONT></SPAN><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">lease also visit our website
for information on our other courses.</SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">We look forward with great
pleasure to welcoming you to our course.</SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Yours sincerely</SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Merle Celine Magness
(Ms)</SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">TriLife Communications,
Singapore</SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Tel: 6581-0970 Email: <A
style="COLOR: blue; TEXT-DECORATION: underline; text-underline: single"
href="mailto:courses@trilifecom.com">courses@trilifecom.com</A></SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">website: <A
href="http://www.trilifecom.com/">http://www.trilifecom.com</A></SPAN></P>
<P class=MsoNormal><SPAN lang=EN-GB style="FONT-FAMILY: Verdana"><FONT
size=1>This is a genuine advertisement. Should you wish to enquire about
our courses, change your email address or unsubscribe, please email us at
<A style="COLOR: blue; TEXT-DECORATION: underline; text-underline: single"
href="mailto:courses@trilifecom.com">courses@trilifecom.com</A>.
</FONT></SPAN><FONT face=Verdana size=1>We apologise if you have
unsubscribed and are still receiving emails from us. We need the exact
email address to
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