[sane-devel] ADF problem on HP ScanJet 8270 (ERR: Scanner cover is open)

Tue Jul 6 14:20:14 UTC 2010

I'm very interested in a permanent solution, and would love to be able to
scan double sided...which you will also find doesn't work.  The HP8250 is a
great scanner, as I'm sure the HP8270 is.  My recollection is that a
developer was willing to fix these if he had a scanner, or barring that,
USBsnoop of the scanner working.  That was over a year ago.  I don't have a
XP or windows machine to run USBsnoop on, so I haven't been able to do any
data gathering.  My situation may change.

Meanwhile I can say that despite the shortcomings, I use my HP8250 scanners
almost every day, and they are great with xsane.  I only wish I had full
functionality!  But I'm thankful that I have what I do.

On Tue, Jul 6, 2010 at 8:48 AM, Marius Ruth <marius.ruth at gmail.com> wrote:

> Hi,
> it worked like you said but this is not really a permanent fix for me.
> I guess this confirms that the bug is somewhere in the scanner
> initialization part of the sane/avision code.
>
> I'll try to check out and see if I can understand the code in the
> library and maybe make it work...
> Meanwhile, if somebody has experience with this and want's to help out
> I can give access to the machine connected to the scanner for debug
> purposes.
>
> Quick solution for me would be to buy another scanner that works well
> with ADF but I'd really like to fix this issue with the HP as well.
> Can you guys recommend another good scanner proven to work well with
> adf/sane in linux (preferably same environment as mine).
>
> Thanks,
> M
>
> On Tue, Jul 6, 2010 at 7:27 AM, Valentine Christian
> <valentine.christian at gmail.com> wrote:
> > I have essentially the same problem on my HP 8250 scanners.  The only
> > effective workaround is to power down the scanner, connect to an XP (or
> > other M$ product with HP drivers installed), and start up the wizard.  It
> > manages to take the scanner out of the error 15 state, and I can move
> along
> > until the next paper jam or other error condition.
> >
> > On Mon, Jul 5, 2010 at 10:07 PM, Marius Ruth <marius.ruth at gmail.com>
> wrote:
> >>
> >> Hi list,
> >>
> >> I have a very annoying issue with the HP ScanJet 8270 I bought a few
> days
> >> ago.
> >> Although normal scanning works great when I try to use the feeder
> >> (ADF) I get this error:
> >> "Scanner cover is open"
> >> Obviously, the scanner cover is NOT open. I search everywhere for a
> >> solution but there seems to be none that will work.
> >> Scanner is running properly in Diagnostic mode.
> >> I've also tried what this person suggested with no luck:
> >>
> >>
> http://lists.alioth.debian.org/pipermail/sane-devel/2005-December/015797.html
> >>
> >> I'm running CentOS release 5.5, kernel 2.6.18-194.el5.
> >> *sane* packages from RPM will not detect the scanner so I compiled it
> >> from source code.
> >> I've tested with the latest stable versions:
> >> sane-backends-1.0.21,
> >> sane-frontends-1.0.14,
> >> xsane-0.996
> >>
> >> and with the latest development release:
> >> sane-backends-git20100705.tar.gz
> >> sane-frontends-git20100705.tar.gz
> >>
> >> The error message I get in sane for both is: "Scanner cover is open"
> >> The error I see on the HP scanner LCD is "Error 15"
> >> Scanner is connected via USB.
> >> I've tried with xscan, scanimage -b, scanadf (all with same results,
> >> the issue is definitely with sane and not the frontends.. i think)
> >> I've also tried to play with the sourcecode of the "avision" lib
> >> quickly commenting the "cover open status" checks and calls, still no
> >> luck. I'll try to debug the code tomorrow but until then i'd really
> >> like to know if anybody over here can help me out please.
> >>
> >> My theory is that the adf is not properly initialized and this is why
> >> the feeder scanning fails. I can hear a noise comming from the feeder
> >> when I issue the command to scan but it dies with the "scanner cover
> >> is open" error message after ~5 seconds.
> >>
> >> I've uploaded a full debug log here: http://pastebin.com/HXzhMPsu
> >> Relevant snapshot from debug run follows:
> >>
> >> [avision] avision_usb_status: Needs to request sense!
> >> [avision] sense_handler:
> >> [avision] sense_handler: data:
> >> [avision]   [0] 11110000b 360o 240d f0x
> >> [avision]   [1] 00000000b   0o   0d  0x
> >> [avision]   [2] 00000011b   3o   3d  3x
> >> [avision]   [3] 00000000b   0o   0d  0x
> >> [avision]   [4] 00000000b   0o   0d  0x
> >> [avision]   [5] 00000000b   0o   0d  0x
> >> [avision]   [6] 00000000b   0o   0d  0x
> >> [avision]   [7] 00001110b  16o  14d  ex
> >> [avision]   [8] 00000000b   0o   0d  0x
> >> [avision]   [9] 00000000b   0o   0d  0x
> >> [avision]   [10] 00000000b   0o   0d  0x
> >> [avision]   [11] 00000000b   0o   0d  0x
> >> [avision]   [12] 10000000b 200o 128d 80x
> >> [avision]   [13] 00000010b   2o   2d  2x
> >> [avision]   [14] 00000000b   0o   0d  0x
> >> [avision]   [15] 00000000b   0o   0d  0x
> >> [avision]   [16] 00000000b   0o   0d  0x
> >> [avision]   [17] 00000000b   0o   0d  0x
> >> [avision]   [18] 00000000b   0o   0d  0x
> >> [avision]   [19] 00000000b   0o   0d  0x
> >> [avision]   [20] 00000000b   0o   0d  0x
> >> [avision]   [21] 00000000b   0o   0d  0x
> >> [avision] sense_handler: sense code: MEDIUM ERROR (mostly ADF)
> >> [avision] sense_handler: scan has not yet been completed
> >> [avision] sense_handler: correct logical length
> >> [avision] sense_handler: sense code: ADF cover open
> >> [avision] reader_process: start_scan faild: Scanner cover is open
> >> [avision] sane_read: got 0 bytes, err: 0 Success
> >> [avision] do_eof:
> >> [avision] do_eof: returning 8
> >> [avision] sane_cancel:
> >>
> >>
> >> Please advise,
> >> Thanks,
> >> M
> >>
> >> --
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> >> http://lists.alioth.debian.org/mailman/listinfo/sane-devel
> >> Unsubscribe: Send mail with subject "unsubscribe your_password"
> >>             to sane-devel-request at lists.alioth.debian.org
> >
> >
>
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