[sane-devel] Fujitsu S1500 unable to stay connected

Mon Sep 22 20:52:24 UTC 2014

Sane seems to have some trouble with usb3. I've not had time to look
into it, and I don't have any such hardware myself. You might be able
to convince your machine to make the usb ports act like usb 2.

allan

On Mon, Sep 22, 2014 at 4:09 PM, Chris Glasoe <crglasoe at gmail.com> wrote:
> I have recently built a new machine. I used Gscan2PDF on a laptop with only
> the occasional issue of missing perl items.
>
>
>
> Both machines are running OpenSuSE 13.1.
>
>
>
> The laptop connects to the Fujitsu S1500 without problem. The new desktop
> however will connect onetime and then appears to be dropped.
>
>
>
> When I run scanimage -L I receive:
>
> chrisg at Rex:~> scanimage -L
>
> device `fujitsu:ScanSnap S1500:160097' is a FUJITSU ScanSnap S1500 scanner
>
>
>
> If I run the command immediately again I receive:
>
> chrisg at Rex:~> scanimage -L
>
> No scanners were identified. If you were expecting something different,
>
> check that the scanner is plugged in, turned on and detected by the
>
> sane-find-scanner tool (if appropriate). Please read the documentation
>
> which came with this software (README, FAQ, manpages).
>
>
>
> If I power off and on the scanner the sequence of events is repeated in that
> immediately after power cycle scanimage recognizes the scanner but then
> fails on the second attempt.
>
>
>
> The power cycle does not effect the next set of information.
>
>
>
> Running lsusb shows
>
> chrisg at Rex:~> lsusb
>
> Bus 001 Device 002: ID 8087:8009 Intel Corp.
>
> Bus 002 Device 002: ID 8087:8001 Intel Corp.
>
> Bus 003 Device 002: ID 045b:0209 Hitachi, Ltd
>
> Bus 003 Device 003: ID 04c5:11a2 Fujitsu, Ltd
>
> Bus 003 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
>
> Bus 004 Device 002: ID 045b:0210 Hitachi, Ltd
>
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>
> Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>
> Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>
> Bus 003 Device 005: ID 046d:0990 Logitech, Inc. QuickCam Pro 9000
>
> Bus 003 Device 006: ID 058f:6362 Alcor Micro Corp. Flash Card Reader/Writer
>
>
>
> And running dmesg | grep -i usb shows:
>
> chrisg at Rex:~> dmesg | grep -i usb
>
> [ 0.153862] ACPI: bus type USB registered
>
> [ 0.153871] usbcore: registered new interface driver usbfs
>
> [ 0.153874] usbcore: registered new interface driver hub
>
> [ 0.153884] usbcore: registered new device driver usb
>
> [ 0.355676] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
>
> [ 0.355742] ehci-pci 0000:00:1a.0: new USB bus registered, assigned bus
> number 1
>
> [ 0.364965] ehci-pci 0000:00:1a.0: USB 2.0 started, EHCI 1.00
>
> [ 0.364975] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
>
> [ 0.364976] usb usb1: New USB device strings: Mfr=3, Product=2,
> SerialNumber=1
>
> [ 0.364976] usb usb1: Product: EHCI Host Controller
>
> [ 0.364977] usb usb1: Manufacturer: Linux 3.11.10-21-desktop ehci_hcd
>
> [ 0.364978] usb usb1: SerialNumber: 0000:00:1a.0
>
> [ 0.365032] hub 1-0:1.0: USB hub found
>
> [ 0.365144] ehci-pci 0000:00:1d.0: new USB bus registered, assigned bus
> number 2
>
> [ 0.374957] ehci-pci 0000:00:1d.0: USB 2.0 started, EHCI 1.00
>
> [ 0.374963] usb usb2: New USB device found, idVendor=1d6b, idProduct=0002
>
> [ 0.374964] usb usb2: New USB device strings: Mfr=3, Product=2,
> SerialNumber=1
>
> [ 0.374964] usb usb2: Product: EHCI Host Controller
>
> [ 0.374965] usb usb2: Manufacturer: Linux 3.11.10-21-desktop ehci_hcd
>
> [ 0.374966] usb usb2: SerialNumber: 0000:00:1d.0
>
> [ 0.375010] hub 2-0:1.0: USB hub found
>
> [ 0.375066] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
>
> [ 0.375067] uhci_hcd: USB Universal Host Controller Interface driver
>
> [ 0.396935] usbcore: registered new interface driver usbhid
>
> [ 0.396936] usbhid: USB HID core driver
>
> [ 0.666772] usb 1-1: new high-speed USB device number 2 using ehci-pci
>
> [ 0.766312] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus
> number 3
>
> [ 0.766436] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
>
> [ 0.766436] usb usb3: New USB device strings: Mfr=3, Product=2,
> SerialNumber=1
>
> [ 0.766437] usb usb3: Product: xHCI Host Controller
>
> [ 0.766438] usb usb3: Manufacturer: Linux 3.11.10-21-desktop xhci_hcd
>
> [ 0.766439] usb usb3: SerialNumber: 0000:00:14.0
>
> [ 0.766503] hub 3-0:1.0: USB hub found
>
> [ 0.769256] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus
> number 4
>
> [ 0.769274] usb usb4: New USB device found, idVendor=1d6b, idProduct=0003
>
> [ 0.769275] usb usb4: New USB device strings: Mfr=3, Product=2,
> SerialNumber=1
>
> [ 0.769275] usb usb4: Product: xHCI Host Controller
>
> [ 0.769276] usb usb4: Manufacturer: Linux 3.11.10-21-desktop xhci_hcd
>
> [ 0.769277] usb usb4: SerialNumber: 0000:00:14.0
>
> [ 0.769335] hub 4-0:1.0: USB hub found
>
> [ 0.780953] usb 1-1: New USB device found, idVendor=8087, idProduct=8009
>
> [ 0.780964] usb 1-1: New USB device strings: Mfr=0, Product=0,
> SerialNumber=0
>
> [ 0.781096] hub 1-1:1.0: USB hub found
>
> [ 0.883529] usb 2-1: new high-speed USB device number 2 using ehci-pci
>
> [ 0.997791] usb 2-1: New USB device found, idVendor=8087, idProduct=8001
>
> [ 0.997793] usb 2-1: New USB device strings: Mfr=0, Product=0,
> SerialNumber=0
>
> [ 0.997951] hub 2-1:1.0: USB hub found
>
> [ 1.152331] usb 3-3: new high-speed USB device number 2 using xhci_hcd
>
> [ 1.163548] usb 3-3: New USB device found, idVendor=045b, idProduct=0209
>
> [ 1.163550] usb 3-3: New USB device strings: Mfr=0, Product=0,
> SerialNumber=0
>
> [ 1.163844] hub 3-3:1.0: USB hub found
>
> [ 1.317162] usb 3-5: new high-speed USB device number 3 using xhci_hcd
>
> [ 1.359084] usb 3-5: New USB device found, idVendor=04c5, idProduct=11a2
>
> [ 1.359086] usb 3-5: New USB device strings: Mfr=1, Product=2,
> SerialNumber=0
>
> [ 1.359087] usb 3-5: Product: ScanSnap S1500
>
> [ 1.359088] usb 3-5: Manufacturer: Fujitsu
>
> [ 1.359166] usb 3-5: ep 0x81 - rounding interval to 128 microframes, ep desc
> says 255 microframes
>
> [ 1.359167] usb 3-5: ep 0x2 - rounding interval to 128 microframes, ep desc
> says 255 microframes
>
> [ 1.512011] usb 3-6: new full-speed USB device number 4 using xhci_hcd
>
> [ 1.525284] usb 3-6: New USB device found, idVendor=046d, idProduct=c52b
>
> [ 1.525285] usb 3-6: New USB device strings: Mfr=1, Product=2,
> SerialNumber=0
>
> [ 1.525286] usb 3-6: Product: USB Receiver
>
> [ 1.525287] usb 3-6: Manufacturer: Logitech
>
> [ 1.530203] logitech-djreceiver 0003:046D:C52B.0003: hiddev0,hidraw0: USB
> HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-6/input2
>
> [ 1.582014] input: Logitech Unifying Device. Wireless PID:1025 as
> /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.2/0003:046D:C52B.0003/input/input3
>
> [ 1.582076] logitech-djdevice 0003:046D:C52B.0004: input,hidraw1: USB HID
> v1.11 Mouse [Logitech Unifying Device. Wireless PID:1025] on
> usb-0000:00:14.0-6:1
>
> [ 1.584056] input: Logitech Unifying Device. Wireless PID:200a as
> /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.2/0003:046D:C52B.0003/input/input4
>
> [ 1.584094] logitech-djdevice 0003:046D:C52B.0005: input,hidraw2: USB HID
> v1.11 Keyboard [Logitech Unifying Device. Wireless PID:200a] on
> usb-0000:00:14.0-6:2
>
> [ 1.586017] input: Logitech Unifying Device. Wireless PID:1025 as
> /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.2/0003:046D:C52B.0003/input/input5
>
> [ 1.586161] logitech-djdevice 0003:046D:C52B.0006: input,hidraw3: USB HID
> v1.11 Mouse [Logitech Unifying Device. Wireless PID:1025] on
> usb-0000:00:14.0-6:3
>
> [ 1.588057] input: Logitech Unifying Device. Wireless PID:200a as
> /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.2/0003:046D:C52B.0003/input/input6
>
> [ 1.588094] logitech-djdevice 0003:046D:C52B.0007: input,hidraw4: USB HID
> v1.11 Keyboard [Logitech Unifying Device. Wireless PID:200a] on
> usb-0000:00:14.0-6:4
>
> [ 1.631072] usb 4-3: new SuperSpeed USB device number 2 using xhci_hcd
>
> [ 1.643375] usb 4-3: New USB device found, idVendor=045b, idProduct=0210
>
> [ 1.643376] usb 4-3: New USB device strings: Mfr=0, Product=0,
> SerialNumber=0
>
> [ 1.645085] hub 4-3:1.0: USB hub found
>
> [ 1.720848] usb 3-3.1: new high-speed USB device number 5 using xhci_hcd
>
> [ 1.870318] usb 3-3.1: New USB device found, idVendor=046d, idProduct=0990
>
> [ 1.870320] usb 3-3.1: New USB device strings: Mfr=0, Product=0,
> SerialNumber=2
>
> [ 1.870321] usb 3-3.1: SerialNumber: 7E0F05E8
>
> [ 1.943659] usb 3-3.2: new high-speed USB device number 6 using xhci_hcd
>
> [ 1.957192] usb 3-3.2: New USB device found, idVendor=058f, idProduct=6362
>
> [ 1.957194] usb 3-3.2: New USB device strings: Mfr=1, Product=2,
> SerialNumber=3
>
> [ 1.957195] usb 3-3.2: Product: Mass Storage Device
>
> [ 1.957195] usb 3-3.2: Manufacturer: Generic
>
> [ 1.957196] usb 3-3.2: SerialNumber: 058F312D81B
>
> [ 2.490848] usb-storage 3-3.2:1.0: USB Mass Storage device detected
>
> [ 2.490871] scsi8 : usb-storage 3-3.2:1.0
>
> [ 2.490901] usbcore: registered new interface driver usb-storage
>
> [ 2.502035] input: UVC Camera (046d:0990) as
> /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3.1/3-3.1:1.0/input/input8
>
> [ 2.502070] usbcore: registered new interface driver uvcvideo
>
> [ 2.502071] USB Video Class driver (1.1.1)
>
> [ 2.887093] ALSA mixer.c:1303 usb_audio: Warning! Unlikely big volume range
> (=3072), cval->res is probably wrong.
>
> [ 2.887095] ALSA mixer.c:1307 usb_audio: [5] FU [Mic Capture Volume] ch = 1,
> val = 4608/7680/1
>
> [ 2.887187] usbcore: registered new interface driver snd-usb-audio
>
> [ 3.492047] scsi 8:0:0:0: Direct-Access Generic USB SD Reader 1.00 PQ: 0
> ANSI: 0
>
> [ 3.493238] scsi 8:0:0:1: Direct-Access Generic USB CF Reader 1.01 PQ: 0
> ANSI: 0
>
> [ 3.495179] scsi 8:0:0:2: Direct-Access Generic USB SM Reader 1.02 PQ: 0
> ANSI: 0
>
> [ 3.498764] scsi 8:0:0:3: Direct-Access Generic USB MS Reader 1.03 PQ: 0
> ANSI: 0
>
>
>
>
>
> Running the above two again repeats the same information as opposed to
> running scanimage -L which says that no scanner is found.
>
>
>
> Running xsane gives a “Failed to open device ‘fujitsu:ScanSnap
> S1500:160097’:Error during device I/O.” after the scanner is powered off and
> on again.
>
>
>
> Repeating xsane after the above gives “No scanner found."
>
>
>
> Finally I have power cycled the scanner and then tried Gscan2PDF and
> received:
>
>
>
> open of device fujitsu:ScanSnap S1500:160097 failed: Invalid argument
>
>
>
> I then power cycle the scanner and in terminal execute Gscan2PDF. Receive
> the error in the GUI window. Return to the terminal and have the following:
>
>
>
> chrisg at Rex:~> gscan2pdf
>
> *** unhandled exception in callback:
>
> *** Not a reference at
> /usr/lib/perl5/vendor_perl/5.18.1/Gscan2pdf/Dialog/Scan/CLI.pm line 276.
>
> *** ignoring at /usr/bin/gscan2pdf line 6736.
>
> chrisg at Rex:~>
>
>
>
> I have enough technical knowledge to be dangerous. If someone can give me
> instructions on hoe to produce a log file and whre to find it I will gladly
> send one.
>
>
>
> It seems to me that this is some USB issue but I can’t be sure.
>
>
>
> Any help would be appreciated.
>
>
>
> Chris
>
>
> --
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-- 
"well, I stand up next to a mountain- and I chop it down with the edge
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