[sane-devel] SANE; scanning with LIDE series works under Win, NOT under Lx

Stijn Verholen sverholen at gmail.com
Mon Jun 22 06:33:45 UTC 2015


Hi Cedric,

For someone who claimed not to be a techie 2 days ago, you're doing 
remarkably well.

- ICM Profile: http://linuxforums.org.uk/index.php?topic=10200.0

On linux, debug and log files are usually sent to /var/log. There's no 
fixed sane debug or log file as far as I know.
Try this from a terminal:
$ SANE_DEBUG_SANEI_USB=80 xsane

Greetz,

Stijn


On 22-06-15 00:33, "Cedric Bhihe (毕生泰)" wrote:
> Thanks a lot  Stijn and Allan ! I made "some" progress.
>
> Here goes:
> _Background_:
>     sane and libsane version 1.0.23 on Ubuntu 14.04.2
>     scanner Canon LIDE25 works under Windows  but not Linux
>     scanimage functions perfectly with scanner in identical conditions 
> under Lx.
>
> It turns out that just like for this post 
> <http://askubuntu.com/questions/599694/scanimage-works-but-xsane-or-any-other-ui-does-not> 
> on askubuntu.com, I am running 'tlp' for power saving optimization. I 
> applied the post's author's  solution by tweaking the 'tlp' config 
> file, so that USB autodisable would not affect my LIDE25 (0x04a9:0x2220).
> After applying the change to the tlp config file, I checked it from 
> terminal:
>
> $ cat -n /etc/default/tlp | egrep USB_BLACKLIST
>    173    #USB_BLACKLIST="1111:2222 3333:4444"
>    178    USB_BLACKLIST="04a9:2220"
>    187    USB_BLACKLIST_WWAN=1
>
> Result:
> 'simplescan' now works for the first time in 2 months or so (though it 
> seems awfully slow to me).
> 'xsane' (the frontend I favor) gives me:
>  "Error during CMS conversion: could not open scanner ICM profile."
> The above error message appears when I launch 'xscan', when I try to 
> change any setting and when the scan is over.
> Trying to scan, the scanner goes through all the moves at a normal 
> speed) but scan everything blank.
>
> So I tried four things:
>
> *1)* Following another post <cid:part2.06040302.04030204 at gmail.com>, I 
> created the new rule:
> $ sudo vi /etc/udev/rules.d/40-libsane.rules |
> ATTRS{idVendor}== "04a9", ATTRS{idProduct}=="2220", 
> ENV(libsane_matched)="yes"|||
> $ sudo chmod 644 /etc/udev/rules.d/40-libsane.rules
>
> 'simplescan' 's behavior is unchanged. It scans in mode gray, color. 
> All good.
> Relaunching 'xsane' I did NOT get any more error messages. However, 
> although 'xsane' launched and allows the scanner to do previews and 
> scans without complaining, EVERY preview or scan comes out blank, even 
> after reboot.
>
>
> *2)* I set my debug log level to 80 (don't really know what level 
> between 1 and 128 I should use here)
> $ SANE_DEBUG_SANEI_USB=80
> $ export SANE_DEBUG_SANEI_USB
>
> However I know neither where log files are located, nor how I should 
> post them for review.
> Perhaps s.o. can help me with hints on that.
>
> *3)* I edited the sane.d genesys.conf file to include a reference to 
> Canon LiDE 25
> & sudo vi /etc/sane.d/genesys.conf
> # Canon LiDE 25
> usb 0x04a9 0x2220*
>
> 4)* Following Allan's suggestion I checked whether my bios/kernel 
> relies on
> xhci_hcd
> It does not, apparently. It seems to rely on 'ehci-pci' as seen from 
> the command
>
> $ dmsg | tail
>
> ran upon plugging my LiDE 25 scanner onto the 7-1 usb port.
>
> [18745.520785] [UFW ALLOW] IN= OUT=eth0 SRC=192.168.1.35 
> DST=80.58.61.250 LEN=63 TOS=0x00 PREC=0x00 TTL=64 ID=46082 DF 
> PROTO=UDP SPT=23968 DPT=53 LEN=43
> [18746.216192] usb 2-3.1.2: reset full-speed USB device number 7 using 
> ehci-pci
> [18749.032184] usb 2-3.1.2: reset full-speed USB device number 7 using 
> ehci-pci
> [18750.932308] usb 7-1: USB disconnect, device number 11
> [18752.104222] usb 2-3.1.2: reset full-speed USB device number 7 using 
> ehci-pci
> [18753.264146] usb 7-1: new full-speed USB device number 12 using uhci_hcd
> [18753.433128] usb 7-1: New USB device found, idVendor=04a9, 
> idProduct=2220
> [18753.433140] usb 7-1: New USB device strings: Mfr=1, Product=2, 
> SerialNumber=0
> [18753.433148] usb 7-1: Product: CanoScan
> [18753.433154] usb 7-1: Manufacturer: Canon
>
>  I believe I do not have any USB3 issue. I simply do not have USB3 
> ports, just two USB1.1 and two USB2 ports.
>
> Nevertheless knowing that power management is also effected at kernel 
> level, via the usbcore.autosupend parameter and  I did:|
>
> $ modprobe usbcore autosuspend=-1
>
> |That did not have any benefical effect and I reversed the action:
> |
> $ modprobe usbcore autosuspend=2|
>
> Can somebody further suggest something ?
> Also I need help with the debug log files. Where are they located and 
> how do I post them ?
> Thanks.
>
> *Cédric*
> /GMT+1/
> ------------------------------------------------------------------------
>
> On 21/06/15 02:38, sane-devel-request at lists.alioth.debian.org wrote:
>> Send sane-devel mailing list submissions to
>> 	sane-devel at lists.alioth.debian.org
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> 	http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>> or, via email, send a message with subject or body 'help' to
>> 	sane-devel-request at lists.alioth.debian.org
>>
>> You can reach the person managing the list at
>> 	sane-devel-owner at lists.alioth.debian.org
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of sane-devel digest..."
>>
>>
>> Today's Topics:
>>
>>     1. Re: SANE; scanning with LIDE series works under Win, NOT
>>        under Lx (Stijn Verholen)
>>     2. Re: SANE; scanning with LIDE series works under Win, NOT
>>        under Lx (m. allan noah)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Sun, 21 Jun 2015 00:49:53 +0200
>> From: Stijn Verholen<sverholen at gmail.com>
>> To:sane-devel at lists.alioth.debian.org
>> Subject: Re: [sane-devel] SANE; scanning with LIDE series works under
>> 	Win, NOT under Lx
>> Message-ID:<5585EE11.3050102 at gmail.com>
>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>
>> Dear Cedric,
>>
>> Please take into consideration that I am not a SANE expert, nor a Canon
>> LIDE expert.
>>
>> SANE is a modular structure. The dirty under-the-hood work that scanner
>> drivers do to get a scanner working, is abstracted away to "SANE
>> drivers" (i.e. backends).
>> Everything else is built on top of those sane backends, through a very
>> simple API layer.
>>
>> If scanimage from a terminal works for your scanner, then your scanner
>> works with SANE.
>> Your problem is not scanner related.
>>
>> Google is your friend.
>> Have you tried these:
>> http://askubuntu.com/questions/599694/scanimage-works-but-xsane-or-any-other-ui-does-not
>> Or the more commented:
>> http://unix.stackexchange.com/questions/191777/scanimage-works-but-xsane-or-any-other-ui-does-not
>>
>> Both refer to a problem with the way linux handles USB. This has indeed
>> changed a few times over the years, causing un-linux like situations
>> where something works one time, and then stops working (e.g. after an
>> update).
>>
>> The reason you are not getting a response from this list, is probably
>> that your problem is not SANE-related.
>> You may not be a techie now, but you'll get sucked into it sooner or
>> later. Use Google.
>>
>>
>> Best regards,
>>
>> Stijn
>>
>>
>>
>> On 20-06-15 21:00, "Cedric Bhihe (???)" wrote:
>>> A good day to everybody.
>>>
>>> I keep reading about flatbed scanners from Canon (in particular of the
>>> LIDE
>>> series) not working when USB-plugged in under Linux but working fine under
>>> Windows. I have exactly the same problem with a LIDE 25 and an HP 4400c
>>> scanner.
>>>
>>> Yes, both scanners are old but they are in excellent condition, (very low
>>> mileage + many years forgotten somewhere in their original packing).?
>>> Both
>>> work flawlessly under legacy Windows XP as well as under Win 7 on
>>> different
>>> machines, including one that runs a dual Lx/Win boot.
>>>
>>> As far as 'sane' front-ends go, I downloaded and installed two from
>>> the Ubuntu
>>> Software Center and tried them repeatedly.
>>> - simple scan 3.12.1
>>> - xsane 0.998 whose author I even contacted, Oliver Rauch, hoping for
>>> pointers.
>>> Unfortunately I got no answer.
>>>
>>> Nothing seems to work under Linux with a 'sane' based gui for those
>>> two scanners,
>>> BUT:
>>> -1- it was not always the case. Up until about 8-10 weeks ago, xsane
>>> used to work
>>> flawlessly for me. Nothing in my system (hard and soft) changed since
>>> then,
>>> apart from regular stable and security related updates as provided by
>>> Canonical.
>>> -2- I can scan w/o an itch from my Ubuntu terminal using 'scanimage'.
>>> I do that
>>> on a daily basis with no errors.
>>>
>>> I already wrote about that here, about 40 days ago, and got a
>>> resounding silence
>>> ? for an answer. No idea why.
>>>
>>> Anyway I believe this is completely unrelated to the USB3 issue that
>>> is now widely
>>> publicized. This probably has to do with some change in the kernel AND
>>> the way
>>> the two afore mentionned 'sane' based gui packages handle
>>> communication with
>>> the scanner or the daemon that handles USB comm. or some' else.
>>> Something happened about 8 to 10 weeks go and I don't know what it is.
>>>
>>> Since I am no techie, I am stuck, but at least 'scanimage' on terminal
>>> works.
>>> The downside with scanimage is despite all available options
>>> - no preview is available (pre-processing),
>>> - no collating batch (multi-page) scans (post-processing) is possible,
>>> - there is no saving scans directly as pdf (post-processing).
>>>
>>> -ced
>>>
>>> Ubuntu 14.04.2 v3.16.0-41-generic x86_64
>>> on Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
>>> Motherboard 30C5 Version KBC v.71.36 by HP
>>> BIOS HP version: 68MVD Ver. F.15 (2008.02.12)
>>>
>>> ?
>>> ------------------------------------------------------------------------
>>>
>>> On 20/06/15 14:00,sane-devel-request at lists.alioth.debian.org  wrote:
>>>> Send sane-devel mailing list submissions to
>>>> 	sane-devel at lists.alioth.debian.org
>>>>
>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>> 	http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>>> or, via email, send a message with subject or body 'help' to
>>>> 	sane-devel-request at lists.alioth.debian.org
>>>>
>>>> You can reach the person managing the list at
>>>> 	sane-devel-owner at lists.alioth.debian.org
>>>>
>>>> When replying, please edit your Subject line so it is more specific
>>>> than "Re: Contents of sane-devel digest..."
>>>>
>>>>
>>>> Today's Topics:
>>>>
>>>>      1. Re: Canon LIDE 110 + USB3 (Marc Cousin)
>>>>
>>>>
>>>> ----------------------------------------------------------------------
>>>>
>>>> Message: 1
>>>> Date: Fri, 19 Jun 2015 15:57:03 +0200
>>>> From: Marc Cousin<cousinmarc at gmail.com>
>>>> To: Heinz Wiesinger<HMWiesinger at liwjatan.at>
>>>> Cc:sane-devel at lists.alioth.debian.org
>>>> Subject: Re: [sane-devel] Canon LIDE 110 + USB3
>>>> Message-ID: <478249274.zdL7Kf9XdV at marco>
>>>> Content-Type: text/plain; charset="utf-8"
>>>>
>>>> On Thursday 30 April 2015 13:15:17 Marc Cousin wrote:
>>>>> On 18/04/2015 18:46, Marc Cousin wrote:
>>>>>> On 18/04/2015 18:27, Marc Cousin wrote:
>>>>>>> On 18/04/2015 12:35, Heinz Wiesinger wrote:
>>>>>>>> On Saturday 18 April 2015 10:58:31 Marc Cousin wrote:
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> I've got a brand new computer with USB3 all over the place, and cannot
>>>>>>>>> use my "old" LIDE 110 with it, even with a git version. The scanner is
>>>>>>>>> still working, as it works when connecter to my older laptop, through
>>>>>>>>> USB2. It doesn't work with a git checkout from a few minutes ago.
>>>>>>>>>
>>>>>>>>> I see that some drivers have received some patches to work around
>>>>>>>>> problems with USB 3. Is there something to be done to the genesys
>>>>>>>>> driver
>>>>>>>>> too ? What can I provide to help solving this ?
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I have the same problem with the LIDE 210. In a message from last
>>>>>>>> month, Stef
>>>>>>>> asked for usbpcap log from windows (see
>>>>>>>> http://lists.alioth.debian.org/pipermail/sane-devel/2015-March/033202.ht
>>>>>>>> ml
>>>>>>>>
>>>>>>>>     for details). Unfortunately I don't have access to a Windows
>>>>>>>>
>>>>>>>> computer having
>>>>>>>> USB3 ports. So if you have and you could provide those logs, it might
>>>>>>>> help in
>>>>>>>> figuring out what's going wrong.
>>>>>>>>
>>>>>>>> Grs,
>>>>>>>> Heinz
>>>>>>> I have no windows installed. I have one in a KVM box, should I give it a
>>>>>>> try ?
>>>>>> I gave it a try, in the KVM windows, scanning works. It is seen as USB2
>>>>>> from windows though, I don't know if this is of any importance.
>>>>> So,
>>>>>
>>>>> Is this dump (from a virtulized windows seeing USB2) interesting ?
>>>>>
>>>>> Regards
>>>> Hi,
>>>>
>>>> I'm back on this, after a while away from home. Is there anything I can
>>>> provide ?
>>>>
>>>> To sum up:
>>>>
>>>> - The LIDE110 doesn't work from SANE (git checkout from 10 minutes ago) +
>>>> Linux (4.0.5): I only have problem with the scanner. Any other periphal I
>>>> plugged in worked ok (mouse, usb card reader, usb disk drive, keyboard)?
>>>> - It works in Win7, virtualized in KVM, using the exact same USB3 port (seen
>>>> as USB2 from Windows)
>>>> - It almost works when all debug traces are activated in SANE (it fails much
>>>> later)
>>>>
>>>> I am willing to capture anything you want, just tell me (and give me pointers
>>>> to how to do the requested captures). I could even (but as a last resort, as I
>>>> don't have space for it right now) install a Win7 on this machine.
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> Subject: Digest Footer
>>>>
>>>> _______________________________________________
>>>> sane-devel mailing list
>>>> sane-devel at lists.alioth.debian.org
>>>> http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>>>
>>>> ------------------------------
>>>>
>>>> End of sane-devel Digest, Vol 120, Issue 20
>>>> *******************************************
>>>>
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>>
>> ------------------------------
>>
>> Message: 2
>> Date: Sat, 20 Jun 2015 20:38:45 -0400
>> From: "m. allan noah"<kitno455 at gmail.com>
>> To: Cedric Bhihe (???)<cedric.bhihe at gmail.com>
>> Cc: sane-devel<sane-devel at lists.alioth.debian.org>
>> Subject: Re: [sane-devel] SANE; scanning with LIDE series works under
>> 	Win, NOT under Lx
>> Message-ID:
>> 	<CAKO8m0Ay+zLannn01rXjw8aOS=1W6LKMWd+b0_gh+bu0fkqndw at mail.gmail.com>
>> Content-Type: text/plain; charset=UTF-8
>>
>> Cedric- I'm sorry you did not receive a reply earlier, the SANE
>> project is somewhat short handed. In this case, you need to
>> investigate what changed in your system around the time the scanner
>> stopped working. Figure out what packages were updated by the OS, and
>> see if you can downgrade temporarily.
>>
>> Another thing to investigate is if your system is using the xhci_hcd
>> module to control your USB ports. If not, we can probably rule out USB
>> problems.
>>
>> After that, we would need to get logs of debugging info from the sane
>> backend, when it is called by scanimage and when called by xsane.
>> Perhaps we will be able to see some difference.
>>
>> allan
>>
>> On Sat, Jun 20, 2015 at 3:00 PM, "Cedric Bhihe (???)"
>> <cedric.bhihe at gmail.com>  wrote:
>>> A good day to everybody.
>>>
>>> I keep reading about flatbed scanners from Canon (in particular of the LIDE
>>> series) not working when USB-plugged in under Linux but working fine under
>>> Windows. I have exactly the same problem with a LIDE 25 and an HP 4400c
>>> scanner.
>>>
>>> Yes, both scanners are old but they are in excellent condition, (very low
>>> mileage + many years forgotten somewhere in their original packing).?  Both
>>> work flawlessly under legacy Windows XP as well as under Win 7 on different
>>> machines, including one that runs a dual Lx/Win boot.
>>>
>>> As far as 'sane' front-ends go, I downloaded and installed two from the
>>> Ubuntu
>>> Software Center and tried them repeatedly.
>>> - simple scan 3.12.1
>>> - xsane 0.998 whose author I even contacted, Oliver Rauch, hoping for
>>> pointers.
>>> Unfortunately I got no answer.
>>>
>>> Nothing seems to work under Linux with a 'sane' based gui for those two
>>> scanners,
>>> BUT:
>>> -1- it was not always the case. Up until about 8-10 weeks ago, xsane used to
>>> work
>>> flawlessly for me. Nothing in my system (hard and soft) changed since then,
>>> apart from regular stable and security related updates as provided by
>>> Canonical.
>>> -2- I can scan w/o an itch from my Ubuntu terminal using 'scanimage'. I do
>>> that
>>> on a daily basis with no errors.
>>>
>>> I already wrote about that here, about 40 days ago, and got a resounding
>>> silence
>>> ? for an answer. No idea why.
>>>
>>> Anyway I believe this is completely unrelated to the USB3 issue that is now
>>> widely
>>> publicized. This probably has to do with some change in the kernel AND the
>>> way
>>> the two afore mentionned 'sane' based gui packages handle communication with
>>> the scanner or the daemon that handles USB comm. or some' else.
>>> Something happened about 8 to 10 weeks go and I don't know what it is.
>>>
>>> Since I am no techie, I am stuck, but at least 'scanimage' on terminal
>>> works.
>>> The downside with scanimage is despite all available options
>>> - no preview is available (pre-processing),
>>> - no collating batch (multi-page) scans (post-processing) is possible,
>>> - there is no saving scans directly as pdf (post-processing).
>>>
>>> -ced
>>>
>>> Ubuntu 14.04.2 v3.16.0-41-generic x86_64
>>> on Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
>>> Motherboard 30C5 Version KBC v.71.36 by HP
>>> BIOS HP version: 68MVD Ver. F.15 (2008.02.12)
>>>
>>> ?
>>> ________________________________
>>>
>>> On 20/06/15 14:00,sane-devel-request at lists.alioth.debian.org  wrote:
>>>
>>> Send sane-devel mailing list submissions to
>>> 	sane-devel at lists.alioth.debian.org
>>>
>>> To subscribe or unsubscribe via the World Wide Web, visit
>>> 	http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>> or, via email, send a message with subject or body 'help' to
>>> 	sane-devel-request at lists.alioth.debian.org
>>>
>>> You can reach the person managing the list at
>>> 	sane-devel-owner at lists.alioth.debian.org
>>>
>>> When replying, please edit your Subject line so it is more specific
>>> than "Re: Contents of sane-devel digest..."
>>>
>>>
>>> Today's Topics:
>>>
>>>     1. Re: Canon LIDE 110 + USB3 (Marc Cousin)
>>>
>>>
>>> ----------------------------------------------------------------------
>>>
>>> Message: 1
>>> Date: Fri, 19 Jun 2015 15:57:03 +0200
>>> From: Marc Cousin<cousinmarc at gmail.com>
>>> To: Heinz Wiesinger<HMWiesinger at liwjatan.at>
>>> Cc:sane-devel at lists.alioth.debian.org
>>> Subject: Re: [sane-devel] Canon LIDE 110 + USB3
>>> Message-ID: <478249274.zdL7Kf9XdV at marco>
>>> Content-Type: text/plain; charset="utf-8"
>>>
>>> On Thursday 30 April 2015 13:15:17 Marc Cousin wrote:
>>>
>>> On 18/04/2015 18:46, Marc Cousin wrote:
>>>
>>> On 18/04/2015 18:27, Marc Cousin wrote:
>>>
>>> On 18/04/2015 12:35, Heinz Wiesinger wrote:
>>>
>>> On Saturday 18 April 2015 10:58:31 Marc Cousin wrote:
>>>
>>> Hi,
>>>
>>> I've got a brand new computer with USB3 all over the place, and cannot
>>> use my "old" LIDE 110 with it, even with a git version. The scanner is
>>> still working, as it works when connecter to my older laptop, through
>>> USB2. It doesn't work with a git checkout from a few minutes ago.
>>>
>>> I see that some drivers have received some patches to work around
>>> problems with USB 3. Is there something to be done to the genesys
>>> driver
>>> too ? What can I provide to help solving this ?
>>>
>>> Hi,
>>>
>>> I have the same problem with the LIDE 210. In a message from last
>>> month, Stef
>>> asked for usbpcap log from windows (see
>>> http://lists.alioth.debian.org/pipermail/sane-devel/2015-March/033202.ht
>>> ml
>>>
>>>    for details). Unfortunately I don't have access to a Windows
>>>
>>> computer having
>>> USB3 ports. So if you have and you could provide those logs, it might
>>> help in
>>> figuring out what's going wrong.
>>>
>>> Grs,
>>> Heinz
>>>
>>> I have no windows installed. I have one in a KVM box, should I give it a
>>> try ?
>>>
>>> I gave it a try, in the KVM windows, scanning works. It is seen as USB2
>>> from windows though, I don't know if this is of any importance.
>>>
>>> So,
>>>
>>> Is this dump (from a virtulized windows seeing USB2) interesting ?
>>>
>>> Regards
>>>
>>> Hi,
>>>
>>> I'm back on this, after a while away from home. Is there anything I can
>>> provide ?
>>>
>>> To sum up:
>>>
>>> - The LIDE110 doesn't work from SANE (git checkout from 10 minutes ago) +
>>> Linux (4.0.5): I only have problem with the scanner. Any other periphal I
>>> plugged in worked ok (mouse, usb card reader, usb disk drive, keyboard)?
>>> - It works in Win7, virtualized in KVM, using the exact same USB3 port (seen
>>> as USB2 from Windows)
>>> - It almost works when all debug traces are activated in SANE (it fails much
>>> later)
>>>
>>> I am willing to capture anything you want, just tell me (and give me
>>> pointers
>>> to how to do the requested captures). I could even (but as a last resort, as
>>> I
>>> don't have space for it right now) install a Win7 on this machine.
>>>
>>> Regards
>>>
>>>
>>>
>>> ------------------------------
>>>
>>> Subject: Digest Footer
>>>
>>> _______________________________________________
>>> sane-devel mailing list
>>> sane-devel at lists.alioth.debian.org
>>> http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>>
>>> ------------------------------
>>>
>>> End of sane-devel Digest, Vol 120, Issue 20
>>> *******************************************
>>>
>>>
>>>
>>> --
>>> sane-devel mailing list:sane-devel at lists.alioth.debian.org
>>> http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>> Unsubscribe: Send mail with subject "unsubscribe your_password"
>>>               tosane-devel-request at lists.alioth.debian.org
>
>
>

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