[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/Delivery" by AlexanderAlemayhu

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The "DebianEdu/Documentation/en/ITIL/Delivery" page has been changed by AlexanderAlemayhu:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/Delivery?action=diff&rev1=6&rev2=7

  Capacity planning is used to ensure that all parts of the ICT solution has sufficient capacity to safeguard users' requirements. This includes:
  
   * Monitoring the performance of ICT services including infrastructure
-  * Configuration of systems to ensure they are optimally utilized to what the users actually do
+  * Configuration of systems to ensure they are optimally utilised to what the users actually do
   * Understanding user needs and planning for possible changes in the systems to take care of future needs
   * Resource planning in cooperation with the budget officer
   * Preparation of a capacity plan to ensure delivery of operations in accordance with the agreed service level
@@ -259, +259 @@

  
  The most important is that your measure describes the user experience in the best possible way. Therefore, one should measure what is important for the user.
  
- The feedback from schools is that printers gives most problems. This includes everything from the print queue has stalled, to missing paper or toner. Some have also experienced some instability with the browser, and that OpenOffice.org suite is hanging. It may happen when your broadband connection is unstable and you have links in documents going to the Internet.
+ The feedback from schools is that printers gives most problems. This includes everything from the print queue has stalled, to missing paper or toner. Some have also experienced some instability with the browser, and that !OpenOffice.org suite is hanging. It may happen when your broadband connection is unstable and you have links in documents going to the Internet.
  
  === Infrastructure ===
  
@@ -289, +289 @@

  
  To avoid making mistakes during installation and contributes to stability, it is essential to test equipment and software to be used. It's is to follow up the expected quality. If you want a stable operation one must often choose next to the last edition of equipment and software.
  
- One should avoid adopting software ending with a zero. For example you should avoid OpenOffice.org 4.0. One should adopt the office program when version 4.0.2 has arrived or later. Then the program has been fixed for several errors. The same applies to hardware.
+ One should avoid adopting software ending with a zero. For example you should avoid !OpenOffice.org 4.0. One should adopt the office program when version 4.0.2 has arrived or later. Then the program has been fixed for several errors. The same applies to hardware.
  
  Server machines have usually a slightly older version of processors, and more robust memory, and hard drives. This is because many people use this hardware simultaneously. A small error that would not mean anything for one user, can provide downtime if 30 users logged into the machine.