[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/Delivery" by PetterReinholdtsen

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The "DebianEdu/Documentation/en/ITIL/Delivery" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/Delivery?action=diff&rev1=11&rev2=12

  The capacity plan should be updated and processed once a year, normally in conjunction with the budget process. The plan should include the following themes:
  
   * Introduction
-  * Precondition
+  * Preconditions
   * Summary
   * Current and future user needs
   * Service summary
@@ -255, +255 @@

  ||% unavailable||Is the system down one hour during an agreed uptime, for example 10 hours a day, the system is unavailable in 10% of the time. Measured over 20 days, we may assume the system has been unavailable for 5% of the time.||
  ||Hours unavailable||One can agree to the number of times one accepts the system is unavailable during, for example within one month (20 days). It can be a maximum of one hour halt in the period, and between 08:00 until 18:00.||
  ||Error frequency||Even error rate can be measured per day or every month. 3 errors in the month and that the system is down between 08:00 until 18:00, is an example.||
- ||Consequences of errors||Measured values are a common starting point for judging whether an error to have consequences beyond ordinary error correction. The customer or the school for example, may ask to pay less for the operating agreement for the current month.||
+ ||Error consequences||Measured values are a common starting point for judging whether an error to have consequences beyond ordinary error correction. The customer or the school for example, may ask to pay less for the operating agreement for the current month.||
  
  The most important is that your measure describes the user experience in the best possible way. Therefore, one should measure what is important for the user.