[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/ITIL/AppendixA" by PetterReinholdtsen

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The "DebianEdu/Documentation/ITIL/AppendixA" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/ITIL/AppendixA?action=diff&rev1=29&rev2=30

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- ## page was renamed from DebianEdu/Documentation/en/ITIL/AppendixA
  = Appendix A - Contract on operating Debian Edu / Skolelinux =
  
  Contract no.: ..................
@@ -100, +99 @@

  ||Service||Delivered (incl.)||Delivered (running)||The Customer||
  ||Troubleshooting and user support over the phone and email||x||||||
  ||Participation in the user forum||x||||||
- ||Replacing the hardware<ref>Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.</ref>||x||||||
+ ||Replacing the hardware<<FootNote(Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.)>>||x||||||
- ||Add, change and remove users<ref>The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.</ref>||||(x)||x||
+ ||Add, change and remove users<<FootNote(The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.)>>||||(x)||x||
  ||Changing password when the password is forgotten||||(x)||x||
  ||Security updates on Skolelinux||x||||||
  ||Version updates on Skolelinux||x||||||