[Reportbug-maint] Bug#665412: reportbug: Please provide integration with upstream BTSs (eg gnome bugzilla) button

[Alex King]

Package: reportbug
Version: 6.3.1
Severity: wishlist

Dear Maintainer,
   * What led up to the situation?
I installed Debian on a new computer and tried to configure my email.  Noticing
a bug in Evolution, I tried to report a bug against it using reportbug.  During
the reporting of the bug, I got a message requesting me to report it first in
the upstream BTS at bugzilla.gnome.org.
   * What was the outcome of this action?
I tried to report the issue upstream.  However, (...... you don't perhaps want
to know all my troubles with the upstream BTS, suffice to say their email
address is in a RBL blacklist and I'm still struggling to report it there).
   * What outcome did you expect instead?
Gnome desktop is Debian's default desktop, and when I type "bug" in Gnome 3
shell I am offered reportbug.  Therefore I consider reportbug Debian's default
bug reporting tool.

I expect Debian's default bug reporting tool to be easy, quick and convinient
to use, and as part of that, to give the user the option to easily report
upstream issues.  Whether that is done in reportbug or behind the scenes
through debbugs, I don't care.  I do not belive a user should be expected to
establish or maintain accounts in upstream BTSs, so perhaps Debian could
establish an umbrella account at each upstream for forwarding miscellaneous
user bugs?  Or some other method should be established to forward bugs upstream
that don't bug the user.

Less friction will enable more timely and better feedback, and result in better
software.



-- Package-specific info:
** Environment settings:
INTERFACE="gtk2"

** /home/alex/.reportbugrc:
reportbug_version "6.3.1"
mode standard
ui gtk2
email "alex at king.net.nz"
no-cc
header "X-Debbugs-CC: alex at king.net.nz"
smtphost reportbug.debian.org

-- System Information:
Debian Release: wheezy/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: i386 (i686)

Kernel: Linux 3.2.0-2-686-pae (SMP w/2 CPU cores)
Locale: LANG=en_NZ.utf8, LC_CTYPE=en_NZ.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages reportbug depends on:
ii  apt               0.8.15.10
ii  python            2.7.2-10
ii  python-reportbug  6.3.1

reportbug recommends no packages.

Versions of packages reportbug suggests:
ii  debconf-utils                              <none>
ii  debsums                                    <none>
ii  dlocate                                    <none>
ii  emacs22-bin-common | emacs23-bin-common    <none>
ii  exim4                                      4.77-1
ii  exim4-daemon-light [mail-transport-agent]  4.77-1+b1
ii  file                                       5.10-1
ii  gnupg                                      1.4.12-4
ii  python-gtk2                                2.24.0-3
ii  python-gtkspell                            <none>
ii  python-urwid                               <none>
ii  python-vte                                 1:0.28.2-4
ii  xdg-utils                                  1.1.0~rc1+git20111210-6

Versions of packages python-reportbug depends on:
ii  apt               0.8.15.10
ii  python            2.7.2-10
ii  python-debian     0.1.21
ii  python-debianbts  1.10
ii  python-support    1.0.14

python-reportbug suggests no packages.

-- Configuration Files:
/etc/reportbug.conf changed [not included]